Travel
Kumari C D Liyange
Office Manager
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Compliance Officer
Atlantis Exchange
Deira
11.2018 - 03.2020
- carrying out the compliance function of the organization to ensure the day to day functions are adhering to the the CBUAE /UAE governmental regulation and low .
- Improved collection process via solicitation and analysis of feedback as well as detailed reporting.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Scheduled and conducted evaluations of company policies, procedures and internal control structures.
- Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.
- Established and cultivated productive relationships with regulatory bodies.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Maintained fraud analysis models to improve company systems.
Administration Officer
Rigid Tyre Corporation
Horana
01.2015 - 06.2018
- Produced detailed reports to track trends and keep senior management informed.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed daily payment processing and drafted related financial documents.
- Processed purchase orders, service contracts and financial reports.
- Managed company schedule to coordinate calendar and arrange travel.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
Customer Service Representative
Al Ahalia Exchange
Satwa
07.2010 - 11.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
National Vocational Qualifications Level - Information Technology Project Management
Vocational Training Authority of Sri Lanka
Horana, Sri Lanka 01.2007 - 07.2008
Associate of Arts -
Sripalee Collage
Horana ,Sri Lanka 01.2002 - 08.2005
Skills
Investigations skills
Certification
Product Anti Money Laundering & Customer Service
Interests
Vehicle Restoration
Music
Reading News
Playing Cricket
Timeline
Compliance Officer
Atlantis Exchange
11.2018 - 03.2020
Administration Officer
Rigid Tyre Corporation
01.2015 - 06.2018
NRE Account Opening Fest ,Best Performance
09-2010
Customer Service Representative
Al Ahalia Exchange
07.2010 - 11.2013
Product Anti Money Laundering & Customer Service
07-2010
National Vocational Qualifications Level - Information Technology Project Management
Vocational Training Authority of Sri Lanka
01.2007 - 07.2008
Associate of Arts -
Sripalee Collage
01.2002 - 08.2005
Similar Profiles
AMEEZA ZIAAMEEZA ZIA
Senior Content Writer at Atlantis Tech/Atlantis RCMSenior Content Writer at Atlantis Tech/Atlantis RCM
Izzie BraunIzzie Braun
Intern at AtlantisIntern at Atlantis
Muhammad Azan UllahMuhammad Azan Ullah
Housekeeper at Atlantis HotelHousekeeper at Atlantis Hotel