KUHADARAN
Assistant Manager
Summary
Innovative and proactive individual with a passion for driving operational improvements and enhancing customer engagement. Adept at adapting to fast-paced environments and managing multiple responsibilities, while maintaining a keen focus on achieving business objectives. Seeking to apply my strong leadership skills and analytical mindset in a challenging position that supports organizational growth and success.
Overview
21
21
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Assistant Manager of Sales
SHARAF DG LLC
Dubai
08.2011 - 01.2025
- Supervised daily store operations to ensure top-tier customer service and peak performance
- Developed and implemented effective merchandising strategies to drive sales
- Monitored inventory levels and conducted regular stock audits for accuracy
- Resolved customer complaints and inquiries to ensure a positive shopping experience
- Coordinated with vendors and suppliers to ensure timely delivery of stock and to negotiate favorable terms
- Analyzed sales data and customer feedback to identify market trends and improve product offerings
- Implemented training programs for new staff to enhance operational effectiveness and customer service skills
- Conducted regular staff performance evaluations and provided constructive feedback to foster team growth and collaboration
- Engaged in market research to identify competitive positioning and tailored product offerings accordingly
- Facilitated team meetings to communicate objectives and gather feedback for continuous improvement
- Oversaw safety and compliance protocols to ensure a secure shopping environment for customers
- Initiated community outreach programs to strengthen brand presence and enhance customer loyalty
- Implemented a customer loyalty program to enhance retention and increase repeat sales
- Developed and delivered training modules focused on product knowledge and customer engagement techniques
- Collaborated with marketing to launch effective product campaigns and enhanced store layouts to boost visibility and drive customer engagement.
- Strengthened vendor relationships by negotiating better terms and securing exclusive product promotions
Account Executive
PCH HOLDINGS LIMITED
Sri Lanka
06.2004 - 06.2011
- Managed a portfolio of accounts, ensuring timely communication and delivery of services while exceeding performance targets
- Generated client-specific reports to track account performance and identify areas for improvement
- Collaborated with marketing teams to design promotional campaigns that enhanced brand visibility and drove new client engagement
- Collaborated with finance teams to ensure accurate billing and payment processing for client accounts
- Trained and mentored junior staff in account management strategies and client engagement techniques
- Facilitated workshops with clients to better understand their needs and tailor service offerings accordingly
- Presented sales proposals and conducted negotiations with key stakeholders to close high-value contracts
- Controlling customers credit limit, over due amount collection report send to account department
- Monitored and reported on key performance metrics to senior management, driving data-driven decision making
- Developed and maintained key performance dashboards to facilitate data-driven discussions with clients, improving satisfaction across all accounts
- Conducted regular training sessions for clients on product usage, resulting in reduced inquiries and enhanced user experience
Education
BBA - Bachelor of Business Administration
Jaipur National University
INDIA 04.2001 -
Advanced Level, Business Statistics
Hindu College
Colombo, Sri Lanka 04.2001 -
Diploma Hardware Engineering -
Turnkey Institute Sri Lanka
Networking Training sessions -
Linksys, Netgear, D-Link, TPLink,Ring,Asus
DubaiSkills
Customer Experience
Customer Service
Customer Support
Direct Sales
Financial Analysis
IT Solutions
Key Account Management
Leadership
Merchandising
Negotiation
Presentation Skills
Product Marketing
Retail Operations
Sales and Marketing
Sales Management
Team Leadership
Team Management
Visual Merchandising
Certification
Apple - Product Professional Certified
Personal Information
- Date of Birth: 11/29/84
- Nationality: Sri Lankan
Timeline
Assistant Manager of Sales
SHARAF DG LLC
08.2011 - 01.2025
Account Executive
PCH HOLDINGS LIMITED
06.2004 - 06.2011
BBA - Bachelor of Business Administration
Jaipur National University
04.2001 -
Advanced Level, Business Statistics
Hindu College
04.2001 -
Diploma Hardware Engineering -
Turnkey Institute Sri Lanka
Networking Training sessions -
Linksys, Netgear, D-Link, TPLink,Ring,Asus