Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
AssistantManager
KUHADARAN

KUHADARAN

Assistant Manager

Summary

Innovative and proactive individual with a passion for driving operational improvements and enhancing customer engagement. Adept at adapting to fast-paced environments and managing multiple responsibilities, while maintaining a keen focus on achieving business objectives. Seeking to apply my strong leadership skills and analytical mindset in a challenging position that supports organizational growth and success.

Overview

21
21
years of professional experience
2
2
Certifications
5
5
Languages

Work History

Assistant Manager of Sales

SHARAF DG LLC
08.2011 - 01.2025
  • Supervised daily store operations to ensure top-tier customer service and peak performance
  • Developed and implemented effective merchandising strategies to drive sales
  • Monitored inventory levels and conducted regular stock audits for accuracy
  • Resolved customer complaints and inquiries to ensure a positive shopping experience
  • Coordinated with vendors and suppliers to ensure timely delivery of stock and to negotiate favorable terms
  • Analyzed sales data and customer feedback to identify market trends and improve product offerings
  • Implemented training programs for new staff to enhance operational effectiveness and customer service skills
  • Conducted regular staff performance evaluations and provided constructive feedback to foster team growth and collaboration
  • Engaged in market research to identify competitive positioning and tailored product offerings accordingly
  • Facilitated team meetings to communicate objectives and gather feedback for continuous improvement
  • Oversaw safety and compliance protocols to ensure a secure shopping environment for customers
  • Initiated community outreach programs to strengthen brand presence and enhance customer loyalty
  • Implemented a customer loyalty program to enhance retention and increase repeat sales
  • Developed and delivered training modules focused on product knowledge and customer engagement techniques
  • Collaborated with marketing to launch effective product campaigns and enhanced store layouts to boost visibility and drive customer engagement.
  • Strengthened vendor relationships by negotiating better terms and securing exclusive product promotions

Account Executive

PCH HOLDINGS LIMITED
06.2004 - 06.2011
  • Managed a portfolio of accounts, ensuring timely communication and delivery of services while exceeding performance targets
  • Generated client-specific reports to track account performance and identify areas for improvement
  • Collaborated with marketing teams to design promotional campaigns that enhanced brand visibility and drove new client engagement
  • Collaborated with finance teams to ensure accurate billing and payment processing for client accounts
  • Trained and mentored junior staff in account management strategies and client engagement techniques
  • Facilitated workshops with clients to better understand their needs and tailor service offerings accordingly
  • Presented sales proposals and conducted negotiations with key stakeholders to close high-value contracts
  • Controlling customers credit limit, over due amount collection report send to account department
  • Monitored and reported on key performance metrics to senior management, driving data-driven decision making
  • Developed and maintained key performance dashboards to facilitate data-driven discussions with clients, improving satisfaction across all accounts
  • Conducted regular training sessions for clients on product usage, resulting in reduced inquiries and enhanced user experience

Education

BBA - Bachelor of Business Administration

Jaipur National University
INDIA
04.2001 -

Advanced Level, Business Statistics

Hindu College
Colombo, Sri Lanka
04.2001 -

Diploma Hardware Engineering -

Turnkey Institute Sri Lanka

Networking Training sessions -

Linksys, Netgear, D-Link, TPLink,Ring,Asus
Dubai

Skills

Customer Experience

Certification

Apple - Product Professional Certified

Personal Information

  • Date of Birth: 11/29/84
  • Nationality: Sri Lankan

Timeline

Assistant Manager of Sales

SHARAF DG LLC
08.2011 - 01.2025

Account Executive

PCH HOLDINGS LIMITED
06.2004 - 06.2011

BBA - Bachelor of Business Administration

Jaipur National University
04.2001 -

Advanced Level, Business Statistics

Hindu College
04.2001 -

Diploma Hardware Engineering -

Turnkey Institute Sri Lanka

Networking Training sessions -

Linksys, Netgear, D-Link, TPLink,Ring,Asus

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KUHADARAN Assistant Manager