Korale Arachchige Hemantha Nayanapriya
Kirindiwela
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager
Dialog Axiata PLC
NO;475, Union place, Colombo 02
09.2013 - Current
- Effectively managing and overlooking Key Accounts/Portfolio Revenue, by meticulous planning and focusing on achieving sales targets within the allocated clientele of large and medium enterprises/ Government Sector of Sri Lankan business markets, high-end revenue business market solution on Data and Voice packages and Data center solutions etc
- Provides clients best viable cutting-edge Telecommunication solutions in-order to enhance their businesses efficiency & profitability
- I directly reported to Sector Manager/ Regional Manager
- Assisted in directly as an individually and team members for development, promoting the very highest level of services especially for Data Center, Multi cloud, Biz Mail with other Telco Product Portfolio
- Promote Advanced Telecommunication Solutions for Dialog Enterprise Clients
- Identify customers main organizational problems which impacting current context, identify them analysis & provides alternative solutions by utilizing the business strategies
- Using AI and ML technology for enhance Customers efficiency and reliability
- Product knowledge of Fixed/Mobile/Digital Services/VAS/ IDC Solutions
- Follow-up research conducted, improved customer retention strategies, helps to increase company profits and reduce customers switching cost
- Linkedin.com/in/hemantha
- Nayanapriya
- CAPABILITIES
- Teamwork
- Communication
- Leadership
- LANGUAGE
- Sinhala
- English
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Senior Sales Executive
Lanka Bell Ltd
01.2009 - 01.2013
- Directly Reported to Colombo Area Sales Manager and Head of National Sales in SME Segment
- Responsible for Monthly sales Targets of Team members, revenue assurance, and Customer retention via year on year revenue growth
- Furthermore, successfully achieved Monthly sales targets and by utilizing minimum recourses with minimal Products in highly competitive SME Market
- Established sound customer retention with higher customer satisfaction in the segment
- Achieved team monthly sales targets with CDMA, Wimax and ILL Sales
- Working with minimal supervision and utilizing innovative solution designing with CDMA and wimax broadband Solution
- Contributed for more Profitable businesses with achieving sales of Colombo and greater Colombo key clients
- Delivered high standard customer satisfaction with healthy retention by using strategic after sales Follow up techniques
- Trained SME Sales teams by using sound competitor analysis
- (Cost, reliability, sound after sales follow up strategies and collection strategies)
Sales Executive
Suntel Pvt Ltd
01.2007 - 01.2009
- Develop and maintain close relationship with local business community in order to fulfill client’s needs more effectively
- Telemarketing services to potential clients and assist in coordination and implementation of telecommunication solution for local clients by identifying and maintaining prelisted customer base
- Cultivated partnership with telecommunication related service providers (PABX vendor etc…) to drive recommendations for company as a value add for their telecommunication background
- Developed relationships at manager and field sales levels, dramatically increasing number of leads from this source
- Focused entrepreneurs’ point of view and selling solutions for uplift their business for more profitably
- Work with marketing to develop teams for launching one of best innovative prepaid SME Fixed Voice Solutions
- Become one of best sales Person in SME Segment in continuously
- Develop and maintain close relationship with local business community in order to fulfill client’s needs more effectively
- Telemarketing services to potential clients and assist in coordination and implementation of telecommunication solution for local clients by identifying and maintaining prelisted customer base
- Cultivated partnership with telecommunication related service providers (PABX vendor etc…) to drive recommendations for company as a value add for their telecommunication background
- Developed relationships at manager and field sales levels, dramatically increasing number of leads from this source
- Focused entrepreneurs’ point of view and selling solutions for uplift their business for more profitably
- Work with marketing to develop teams for launching one of best innovative prepaid SME Fixed Voice Solutions
- Become one of best sales Person in SME Segment in continuously.
Sales Executive
Startel Pvt Ltd
01.2004 - 01.2005
- Developed experience in all aspects of Residential markets, Business Markets (Small and Medium Enterprises)
- Analyzed market and identified opportunities
- Maintained detailed database of prospects and customers; documented sales calls to facilitate follow up
- Verified Sales Documentation, Stock maintaining and Handling with Cashiering
- Developed experience in all aspects of Residential markets, Business Markets (Small and Medium Enterprises)
- Analyzed market and identified opportunities
- Maintained detailed database of prospects and customers; documented sales calls to facilitate follow up
- Verified Sales Documentation, Stock maintaining and Handling with Cashiering
- Other Educational Qualifications
Education
Master of Science - Strategic Marketing
Cardiff Metropolitan University
ICBT Campus, R A De Mel Mawatha, Colombo 0412.2017
National Certificate in ICT
NAITA
Orugodawatta, Colombo 0910.2007
Advanced Level - Bio Science
Bandaranayake College
Gampaha12.2002
Ordinary Level Examination
Bandaranayake College
Gampaha08.1999
Primary Education
Kirindiwela Maha Vidyalaya
Kirindiwela, Gampaha1993
Skills
- Revenue Growth
- Networking Skills
- Acquiring New Customers
- Database Management
- Staff Management
- Strategic Planning
- Account Servicing Skills
- Salesforce Training
- Sales Tactics
- Excellent Negotiating Tactics
- Business Development and Planning
- Revenue Retention
Accomplishments
- Resolved product issue through consumer testing.
- Achieved monthly sales Targets by Acquiring New sales and Solution selling.
- Achieved High revenue sales Targets through effectively helping with ministry of Health with new Ambulance service implementing in 2019
- Serviced and Sales Developed the Sri Lankan Government Sector Sales and Revenue.
Certification
- CSP - Certified Sales Professional
Music
I'm more passionate about different cultural Music such as Sinhala, Hindusthani, Classic, POP, Rock and Hip HOP
also keen to learn to play music instruments such as Music Keyboards, Guitars and Percussion, in additionally enthusiast to writing lyrics and composing melodies for new music tracks.
Languages
Sinhala
Native language
English
Advanced
C1
Timeline
Account Manager
Dialog Axiata PLC
09.2013 - Current
Senior Sales Executive
Lanka Bell Ltd
01.2009 - 01.2013
Sales Executive
Suntel Pvt Ltd
01.2007 - 01.2009
Sales Executive
Startel Pvt Ltd
01.2004 - 01.2005
Master of Science - Strategic Marketing
Cardiff Metropolitan University
National Certificate in ICT
NAITA
Advanced Level - Bio Science
Bandaranayake College
Ordinary Level Examination
Bandaranayake College
Primary Education
Kirindiwela Maha Vidyalaya