Kogulraj Thanasekaran
Hatton
Summary
Friendly and results-driven sales and marketing leader with over 8 years of experience leading teams, driving customer growth, and delivering strategic marketing solutions. Expertise in managing client relationships, digital marketing campaigns, and customer service operations. Skilled at market research, problem-solving, and guiding businesses to unlock new growth opportunities with data-driven insights and innovative ideas.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales & Client Service Consultant
Private Consulting
01.2025 - Current
- Built strategic client relationships and delivered customized sales solutions.
- Supported onboarding, product training, and retention campaigns.
- Delivered results-focused performance reviews and customer follow-up systems.
Channel Manager - Digital Content & Community Growth
Private Project
01.2023 - Current
- Developed educational content for business and finance audiences.
- Grew community engagement via content creation and digital marketing.
Team Leader - Customer Service & Sales Operations
Innova Skyhigh Technologies
02.2023 - 01.2025
- Led a customer support team to resolve client issues and complaints.
- Managed educational content via Telegram to improve client engagement.
- Conducted market research into POS machine usage and business opportunities.
- Enhanced service quality through CRM training and process improvements.
Customer Experience Supervisor
Pizza Hut - Head Office
08.2021 - 07.2022
- Managed shift operations and resolved customer complaints effectively.
- Trained junior staff and maintained service quality standards.
Marketing Executive
Innovage (Pvt) Ltd.
06.2019 - 12.2019
- Created and executed social media campaigns to increase brand awareness.
- Managed CRM data and email marketing communications.
Customer Support Associate
Revocare Solutions
01.2018 - 03.2019
- Provided client support and onboarding assistance.
- Addressed customer inquiries and ensured positive user experience.
Education
Diploma - Agriculture
Tea Leaf Vision
12.2018
Higher National Diploma - Information Technology
BCAS University
01-2018
G.C.E. Ordinary Level -
Highlevel International School
12.2017
Skills
- Team Leadership
- Sales Growth Strategy
- Customer Retention
- Digital Marketing
- Google Ads
- Meta Ads
- CRM Systems
- Client Relationship Management
- International Marketing Research
- Market Gap Analysis
- Complaint Resolution
- Public Feedback Management
- Email Marketing
- Social Media Outreach
- New Business Development
- Client Onboarding
Certification
- Google Ads Display, Google, 2024
- Digital Marketing, HubSpot Academy, 2024
- CRM Strategy, Alison, 2024
- Salesforce Essentials, Simplilearn, 2024
- Konnect Insights Mastery, Konnect Academy, 2024
- Digital Marketing Fundamentals, Great Learning, 2024
Projects
Global Business Research - POS Technology & Customer Experience, Independent Project, 01/01/24, Present, Conducted international research on POS systems and customer flow in retail., Analyzed agent performance gaps and delivered actionable reports., Supported startups with market insights and strategic advice., Helped align local business operations with global marketing trends.
Languages
- Tamil (Native)
- English (Fluent)
- Sinhala (Conversational)
Volunteering And Leadership
- Secretary, Rotary Club, Hatton Kotagala
- Volunteer, HelpAge Sri Lanka
- Scout, Prefect & Interact Club, School Leadership Roles
Timeline
Sales & Client Service Consultant
Private Consulting
01.2025 - Current
Team Leader - Customer Service & Sales Operations
Innova Skyhigh Technologies
02.2023 - 01.2025
Channel Manager - Digital Content & Community Growth
Private Project
01.2023 - Current
Customer Experience Supervisor
Pizza Hut - Head Office
08.2021 - 07.2022
Marketing Executive
Innovage (Pvt) Ltd.
06.2019 - 12.2019
Customer Support Associate
Revocare Solutions
01.2018 - 03.2019
Diploma - Agriculture
Tea Leaf Vision
Higher National Diploma - Information Technology
BCAS University
G.C.E. Ordinary Level -
Highlevel International School
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