Kithmi Theekshana
Leeds
Summary
Dynamic barista with expertise in coffee preparation and exceptional customer service at Cake and Spoon. Proven ability to manage high-volume periods with efficiency and maintain food safety compliance. Skilled in training new team members and fostering a collaborative environment, ensuring a positive experience for customers and enhancing brand loyalty.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work History
Barista
Cake and Spoon
Galle
08.2024 - 04.2025
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Maintained cleanliness and organization of the coffee preparation area.
- Engaged with customers to provide exceptional service and product recommendations.
- Operated point-of-sale system for processing customer orders efficiently.
- Collaborated with team members to ensure smooth workflow during busy hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Followed safety and sanitation guidelines to uphold food safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
Leeds International School
GalleSkills
- Coffee preparation
- Point-of-sale operation
- Food safety compliance
- Inventory management
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Training and mentoring
- Safe food handling
- Active listener
- Team leadership
- Speedy and efficient
- Friendly and outgoing
- Excellent memory
- Clear communication
- Decision-making
- Hospitality service expertise
- Positive and professional
Need a part-time job
- Worked for few months in cake and spoon just to gain experience so that I can be confident to apply for a barista part-time job.
Timeline
Barista
Cake and Spoon
08.2024 - 04.2025
Leeds International School