Kevin De Cruze

• I head the entire Asia portfolio on migrations and re-migrations.
• I lead a team of Business Analysts, Change and Implementation Managers, and Migration Managers.
• My responsibility is to ensure a smooth transition of work from countries such as Hong Kong, Singapore, Vietnam, the UK, Ireland, Luxembourg, and so on to countries such as Sri Lanka, India, the Philippines, Malaysia, and China.
• On average, my team and I have delivered $6 to $7 million in savings every year.
• Contributed to multiple businesses across regions to help with their planning, strategy, execution of the project, and benefit realization.

• Project manage the migration of work from Europe and Asia to Colombo, Kolkata, Guangzhou, Malaysia, and Manila.
• On average, we delivered over USD 3 million worth of benefits as part of the Location Strategy program in 2021 and 2022.

• Projects – Managed over 270 projects. Migration of work from Europe and Asia to Colombo.
• Recruitment – close to 600 staff members were onboarded to take on the work migrated during this time.
• I managed the transformation teams in Guangzhou, Kolkata, Manila, Malaysia, and Colombo.
• Capacity planning – Managed and planned the desk utilization in the building for the entire Securities Services, comprising approximately 700 staff members.

Other responsibilities:

• Smooth transition of work from onshore to Colombo.
• I played the role of a Relationship Manager.
• Introduced workflows and streamlined processes to eliminate redundant steps.

• Acted as the ‘Assistant Vice President – Head of Transformations in Colombo’ during this time.

Responsibilities mentioned above.

The primary role was to migrate the HSBC NOW staff websites to a new platform. Highlights:

• I was responsible for managing the migration of 153 staff sites to a new platform within the span of 3 years.
• I was the deputy to the program manager.
• Managed production teams across Colombo, Manila, Guangzhou, and Krakow.
• Played the role of a Relationship Manager to stakeholders in the UK, Sri Lanka, and the ASP region.

I was acting as the 'Project Manager' during this time. Please see the primary responsibilities above. Other highlights:

• I have gone the additional mile and launched websites in less than a week.
• I revived a project (a project concerning the UK CEO) and launched the site on the original timescales.
• I managed over 10 Project Officers on various different tasks.

• Project Managed website creations and content creation, such as brochures, banners, and presentations, that were used by the HSBC sales teams to win new business or used by HSBC to pitch for big brand companies, such as Adidas, Nexans, and American Eagle.

Other highlights,

• Project Managed the first ‘Lotus Notes’ template in HSBC to be used on external platforms such as yahoo, hotmail, gmail and outlook.
• I have provided my inputs for events which took place in Zurich and London (mainly on their stalls)
• Provided recommendation to simplify and re-engineered the main HSBC awards page

• My primary objective as a trainer was to give the staff confidence and to ensure that they are motivated to keep going each day.
• I was responsible to provide, monitor, evaluate and record effective training activities. I also assessed training needs, developed training methods, wrote procedure manuals and present information using a variety of techniques, including discussions, role plays, team exercises and visual materials.

Ceylinco is the market leader in Sri Lankan insurance (General insurance), and my responsibilities were to liaise with private and corporate clients to identify their specific needs and guide / advise them to select a product (insurance) that will be relevant to their business or personal needs.

I was a Sales Team Leader on one of the busiest streets in Central London, concentrating on daily targets, profit margins, and often playing the role of a relationship manager. Responsibilities include,

• Leading and managing a team, stock controller, handling complaints, creating daily, weekly, and monthly managerial information documents, forecasting and planning for future sales.

Responsibilities include to negotiate with business partners and bring in additional work to Colombo, ensure that a healthy relationship between the business partners and internal management was maintained for a smooth transition. Contributions:

• Negotiated successfully to bring in additional back office work to Colombo (US Migration 18 new processes with a 68 FTE requirement)
• Double hatted as an Ops Manager and a Project Manager in order to ensure a smooth transition.
• Worked with HR to ensure the right caliber of staff were recruited
• Analyze data before the migration kick started in Colombo, made sure we had enough manpower and the appropriate skills to get the job done. I also ensured that the team was paid accordingly.
• Reviewed training plans, learning curves with the business to ensure that knowledge was transferred methodically and chronologically.
• Ensuring that Colombo was paid for the number of transactions it did weeks before the original plan.
• Project managed the first US remote migration and the first UK ad hoc migration to BAU status.
• Migrated a complicated process (Frame Input) which won a recognition award towards the end of the migration.
• I was also able to assist a process (RECCHS) come up with a plan to cut down $12,000 per annum.
• I was handling UK and US processes simultaneously while at MCM and was also the spearhead of Nextgen.

In 2007, HSBC migrated a process to Colombo to pay back / reimburse the ‘bank charges’ for its clients. There was urgency in getting these reimbursed quickly and I was identified as a trainer temporarily to this team to train the staff to meet this requirement. Once my contract was over, I was requested by the UK team to remain with them for a while longer and extend my training for more batches.

· Accredited ‘Call Coach’, also conducted ‘group feedback sessions’ on customer calls

· Accredited to conduct ‘Complaints handling workshops’

· Planned and scheduled training for the entire organization.

• · Was recognized as a trainer& team leader and was sent to UK to migrate ‘Vehicle finance’ to Colombo.