KEVIN NIRUBAN
Colombo,11
Summary
Analytical professional with strong technical expertise and critical thinking skills, excelling in data-driven environments. Proven ability to tackle challenges with a positive attitude and achieve results independently or collaboratively. Detail-oriented Assistant Manager with a solid track record in leadership, establishing clear guidelines and enforcing policies to enhance staff satisfaction and meet objectives. Demonstrates exceptional relationship-building, multitasking, and decision-making capabilities.
Overview
8
8
years of professional experience
Work History
Associate Manager (SME | Lead)
HCL Technologies Lanka
Colombo
03.2024 - Current
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored operations and reviewed records and metrics to understand company performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Hands on experience on SAP | Zendesk.
- Won the RnR recognition within few months within account set up organization.
- Initiated two floors successfully with teams to fully function on cash app | Invoice | collections | tax.
Manager
Advice Lab
Colombo, Western Province
08.2022 - 03.2023
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Created training materials and conducted group trainings on new processes or procedures.
- Ensured compliance with all safety regulations in the workplace.
Team Leader
Advice Lab
Colombo
08.2021 - 08.2022
- Extracted raw data to create comprehensive financial, statistical and technical reports.
- Analyzed, documented and reported on identified risks to business assets and future earnings.
- Processed invoices and vendor payments, preparing for bank deposit.
- Adhered to industry rules and regulations to support investment lifecycles.
- Implemented systems to Improve financial forecast projections.
- Making Annual and Quarterly reviews.
Team Leader
Dialog Business Services (Pvt) Ltd
07.2020 - 08.2021
- Team achieving level 5 score card in two months of experience achieving high rated CSAT level.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Determined best approach and communicated solutions diplomatically to defuse potential escalations.
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
Public Relations Director
Rotaract Club of IIT
Colombo
01.2020 - 02.2021
- Chaired Projects and accomplished projects.
- S.O.S.
- PFL - Pro Futsal League.
- MistleToe & Win.
- Hot Dog Showdown.
- MindCraft.
Team Leader
Genesis Enterprises Private Limited
10.2018 - 07.2020
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality, and conformance.
Process Associate
Genesis Enterprises Private Limited
07.2017 - 10.2018
- Trained three interns in customer service and in office procedures.
- Read from scripts to promote uniformity and consistency in communications.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Used POS system to scan customer purchases, calculate prices and process transactions.
Education
Bachelor of Arts (B.A) - Business Management
Informatics institute of technology (UOW)
HIGH SCHOOL DIPLOMA -
St. Joseph's college
Colombo, ProvinceFoundation - Business Management
Australian college of business and technology
Skills
- Managing Operations and Efficiency
- Business Performance Improvement
- Industry Trends
- SAP
- Zendesk
- Jira
Awards
- Workplace Employability Awards (Gold Level)
- GE Forage Human Resource Program Completion
- Cutting Edge 2021 (First place of best product introduction and poster)
- Inbound Certification at Hubspot
- Google Certification (the fundamentals of digital marketing)
Publications
Final Year Thesis, Dissertation proposal on factors that impact on consumer purchasing behaviour of green products.
Community Service
Public Relations Director, Rotaract Club of IIT, Colombo, Western Province, 01/01/20, 02/01/21, S.O.S., PFL - Pro Futsal League, MistleToe & Win, Hot Dog Showdown, MindCraft, Sally's Manor
References
- Indravasan Kalaivasan, Assistant General Manager, Hatton National Bank, (077) 758-3422, indravasan.kalaivasan@hnb.lk
- Rosanne De Almeida, Head Of Trade, Hatton National Bank, (077) 725-6850, rosanne.almeida@hnb.lk
Timeline
Associate Manager (SME | Lead)
HCL Technologies Lanka
03.2024 - Current
Manager
Advice Lab
08.2022 - 03.2023
Team Leader
Advice Lab
08.2021 - 08.2022
Team Leader
Dialog Business Services (Pvt) Ltd
07.2020 - 08.2021
Public Relations Director
Rotaract Club of IIT
01.2020 - 02.2021
Team Leader
Genesis Enterprises Private Limited
10.2018 - 07.2020
Process Associate
Genesis Enterprises Private Limited
07.2017 - 10.2018
Bachelor of Arts (B.A) - Business Management
Informatics institute of technology (UOW)
HIGH SCHOOL DIPLOMA -
St. Joseph's college
Foundation - Business Management
Australian college of business and technology