Kethmini Weerasekara

Experienced L3 Support Engineer familiar with user support and root cause analysis. Advanced knowledge of monitoring operations and dedication to see issues through to end. Works well in remote and desk-side environments. Results-oriented L3 Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert AppDynamics, Jenkins, Azure, Splunk and putty user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Skilled L3 Support Engineer successful at using judgment and advanced technical acumen to make positive impact on Support and monitoring . Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in Support Engineering .