Kethmini Weerasekara
Galle
Summary
Results-oriented L3 Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L3 Support Engineer
HCL Tech
10.2021 - Current
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - Software Engineering
University of Plymouth
United Kingdom01.2022
Skills
- Problem-Solving
- Azure Development
- Technical Support
Certification
- HCL Full Stack Developer Training Program
- Industry Skills Development Program in Software Engineering, Winhe Software Engineering Academy.
- Industry Preparation Training Program, NSBM Green University.
- AWS Fundamentals
Timeline
L3 Support Engineer
HCL Tech
10.2021 - Current
Bachelor of Science - Software Engineering
University of Plymouth
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