Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keshini Erasha

No 273, Udammita Road, Raddoluwa, Seeduwa

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

5
5
years of professional experience

Work History

Call Center Representative (Inbound)

BTG Enterprises Pvt Ltd (Dialog)
Colombo 06
03.2024 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Consulted with customers to resolve service and billing issues.
  • Offered additional products or services to enhance customer experience.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Call Center Representative (Outbound)

BIMA Lanka Insurance Brokers (Pvt) Ltd
Colombo 06, Western
01.2020 - 08.2020
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed outbound calling campaigns to promote new products or services.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

G.C.E O/L -

Wp/Ng Dr. Kulasingha College
Raddoluwa Seeduwa
01-2018

Skills

  • Call logging
  • Call control
  • Logging call information
  • Call controlling
  • Inbound phone calls
  • Call handling
  • Presenting

Languages

Sinhala
First Language
English
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

Timeline

Call Center Representative (Inbound)

BTG Enterprises Pvt Ltd (Dialog)
03.2024 - Current

Call Center Representative (Outbound)

BIMA Lanka Insurance Brokers (Pvt) Ltd
01.2020 - 08.2020

G.C.E O/L -

Wp/Ng Dr. Kulasingha College

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Keshini Erasha