Keith Cornell De Zilva
Dubai,12
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Operation Manager
Master Engineering
Sri Lanka, Sri Lanka
08.2020 - 11.2021
- Overseeing the day-to-day management operations of employees providing proactive coaching, consultation, and direction to management in areas of employee relations, performance management, training and development, compensation and overall organizational effectiveness
- Devised processes to boost long-term business success and increase profit levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Manager
Nation Glass Pvt Ltd
Sri Lanka
08.2015 - 07.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored team members and persuaded ways to improve quality of customer service by 90% through best practices across all levels
- Effectively liaised between senior management and employees to maintain and improve company-employee relations
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Lead Glazier
Design Inferno Glass Pvt Ltd
Australia
07.2013 - 06.2015
- Trained and oversaw team of up to 15 members.
- Managed project details and deadlines on over 200+ of projects, contributing effort from concept to completion.
- Contributed to business objectives and project management tasks on over 200+ of projects from conceptualization to completion.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Certificate III in Glass & Glazing - Glass & Glazing
Holmesglen Institute of TAFE
Australia 06.2013 - 01.2015
Diploma in Manufacturing Engineering - Manufacturing Engineering
Holmesglen Institute of TAFE, Australia
Australia 01.2010 - 06.2011
Certificate III, in Engineering Mechanical Trade - Mechanical Trade
Holmesglen Institute of TAFE
Australia 01.2009 - 09.2009
Mechanical Trade ‘Workshop Practice’ - Mechanical Trade
Ceylon German Technical Co-operation
Sri Lanka 11.2004 - 03.2005
Course On Lathe & Milling Operations -
Ceylon German Technical Co-operation
Sri Lanka 05.2005 - 05.2006
Advanced Course in CNC Milling -
Ceylon German Technical Co-operation
Sri Lanka 06.2006 - 08.2006
Skills
Strategic planning
Policies and procedures
Staff Management
Operations management
Team leadership expertise
Efficient multi-tasker
Customer Relations
Team Building
Business administration
Relationship building
Excellent multi-tasking ability
Daily operations oversight
Accomplishments
- Supervised team of 30+ staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Concluded multiple large-scale jobs such as the residential and commercial, a 1.5 million dollar glass projects.
- Completed 100+ projects with excellent safety record and good teamwork abilities to satisfy challenging customers.
- Achieved 97% higher customer satisfaction rating to date, surpassing team goals.
- Supervised and trained a crew of 15 junior glaziers in the delivery of over 50 high-value commercial building projects.
- Completed 100+ projects with excellent safety record and good teamwork abilities to satisfy challenging customers.
- Conferred with project teams to determine project needs and provided cost estimates and schedule details and completed all given construction project deadlines by 100% and budget limitations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operation Manager
Master Engineering
08.2020 - 11.2021
Team Manager
Nation Glass Pvt Ltd
08.2015 - 07.2020
Lead Glazier
Design Inferno Glass Pvt Ltd
07.2013 - 06.2015
Certificate III in Glass & Glazing - Glass & Glazing
Holmesglen Institute of TAFE
06.2013 - 01.2015
Diploma in Manufacturing Engineering - Manufacturing Engineering
Holmesglen Institute of TAFE, Australia
01.2010 - 06.2011
Certificate III, in Engineering Mechanical Trade - Mechanical Trade
Holmesglen Institute of TAFE
01.2009 - 09.2009
Advanced Course in CNC Milling -
Ceylon German Technical Co-operation
06.2006 - 08.2006
Course On Lathe & Milling Operations -
Ceylon German Technical Co-operation
05.2005 - 05.2006
Mechanical Trade ‘Workshop Practice’ - Mechanical Trade
Ceylon German Technical Co-operation
11.2004 - 03.2005