Keerthana Chandrakumar

Oversaw daily branch operations, ensuring accurate transaction processing, efficient cash management, and smooth clearing activities. Ensured compliance with Central Bank regulations and internal policies, maintaining full audit readiness. Supervised and developed front and back-office staff through training, coaching, and performance evaluations. Managed customer relationships, resolving escalated issues to enhance service quality and satisfaction. Achieved targets in loans, deposits, and pawning services, contributing to branch business growth. Prepared operational and financial reports while implementing service improvements to strengthen overall branch performance.

Accurately handled customer transactions including deposits, withdrawals, currency exchanges, and payments with a high level of precision. Maintained and balanced the cash drawer effectively, ensuring sufficient cash availability to meet daily customer requirements. Delivered excellent customer service by assisting clients with their banking needs, responding to inquiries, and resolving transaction-related issues. Ensured strict compliance with bank policies and regulatory requirements, including AML and KYC guidelines. Supported branch operations during peak hours to ensure smooth workflow and service efficiency. Investigated and resolved cash and account discrepancies promptly, maintaining accuracy, trust, and customer satisfaction.

Operated teller services, account opening functions, and customer service counters while efficiently handling day-to-day banking transactions. Managed customer inquiries, promoted cross-selling of banking products, and enhanced customer engagement. Accountable for cash handling and safe custody of financial instruments in line with bank policies. Maintained accurate records and documentation in compliance with internal procedures and regulatory requirements. Contributed to achieving operational, revenue, and portfolio targets through active participation in business development activities. Assisted in preparing credit documentation, coordinated with departments for timely loan disbursement, and monitored non-performing assets to support effective recovery actions.

Worked as a Customer Service Assistant, Teller, and Pawning Assayer from March 2012 to May 2017, gaining strong experience in frontline banking operations.
From June 2017 to June 2018, served as a Cash Officer, ensuring accurate cash handling and secure transaction processing.
Consistently processed customer transactions efficiently while maintaining high levels of accuracy and service quality.

Worked as a Teller and Pawning Assayer from February 2011 to March 2012, handling daily cash transactions and gold valuation services. Assisted customers with account inquiries and ensured smooth delivery of general banking services with accuracy and professionalism.