Kaushi Jayasinghe
Galle
Summary
Outgoing, reliable fluent English speaking professional motivated with 6 years of Area of expertise. Recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well organized with excellent leadership and team building record. Dedicated and hardworking with internal drive to deliver.
Overview
8
8
years of professional experience
Work History
Guest Relations Supervisor
Anantara Kalutara Resort
Kalutara
10.2023 - Current
- Ensuring and providing flawless, upscale, professional and high class guest service experiences.
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
- Responding to guests needs and anticipating their unstated ones.
- Actively listening to and resolving guest complaints in a strategic and prompt manner.
- Coordinating and managing efficient communication between guests and staff and following up to ensure to resolve customer concerns.
- Creating month end reports that would sum up the overall property and staff performance for the management reviewing.
- Creating action plans for VIP and Group Arrivals.
- Recording meeting minutes and replying to guest related queries via email.
Education and Migration Consultant
GIEC Global - Sri Lanka
Galle
06.2022 - 07.2023
- Responsible for helping individuals who are internationally relocating
- Ensure the client avoids any legal issues that may occur in relation to their relocation by assisting them to obtain visas and other related immigration documentation
- Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly
- Interview and consult all clients and deal with all applications face to face and by post to ensure that the client is suitable
- Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government
- Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents
- Prepare all fee quotes and any information required by clients, colleagues or authorities
- Maintain strong working relationships with all clients and colleagues
- Being able to help the client to obtain Visas, Green cards and other documentation required
- Take full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation
- Train some HR staff to enhance their understanding of immigration rules to help them to fulfill their roles to a high level.
Amari Host - Guest Relations Executive
AMARI GALLE SRI LANKA
Galle
02.2019 - 12.2020
- Manages reservations through phone and email, ensuring restaurants are confirmed
- Responding to guest enquiries and requests
- Communicates guest information to the team (special requests, occasions) to personalize guests' experience
- Requests guests for their dining feedback and communicate feedback to the managers
- Ensures each guest is warmly welcomed
- Welcomes guests by name and bring them to the designated seats
- Ensures each guest gets a fond farewell before they leave
- Assist in building and maintaining a strong guest profile database.
Agent Front Desk
AMARI GALLE SRI LANKA
Galle
08.2017 - 02.2019
- Assist Supervisors and managers to ensure that daily operations are run smoothly
- Ensure all guests have a speedy check in and check out process in line with our Operating Procedures
- Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed
- Run First Ten and Arrivals report to block rooms for arrival guests
- Enroll guests in Marriott Rewards program
- Handle and solve guests' complaints or assisting them with enquiries
- Provide information about the hotel and the surrounding community
- Maintain accurate room status information
- Update guest profile
- Programming of keys, e.g
- For porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms
- Performing cashiering duties, e.g
- Post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
- Cash Handling.
Assistant Student Coordinator
British Council Galle Branch
Galle
04.2016 - 07.2017
- Plan events, manage email and marketing advertisements via Facebook and answer phone calls.
- Lead efforts, facilitate recruitment and educational benefits for new and current students.
- Maintain and correctly manage confidential information in accordance to institute regulations.
- Train and motivate student leaders to build and strengthen pro-liberty student groups on institute premises.
- Supervise and coordinates professional staff and graduate/work study assistants, and serves as liaison between students and counselors.
- Organize and teach professional development workshops related to problem solving, career development, social media security, and classroom/workplace diversity.
- Create strategic partnerships, sponsor events that can add in the company progression.
Receptionist
British Council Galle Branch
Galle
01.2016 - 03.2016
- Welcomes visitors by greeting them in person or on the telephone and answering or referring inquiries.
- Directs visitors by maintaining employee and department directories while giving instructions.
- Record meeting minutes.
- Create project schedules.
- Keep team members updated on current information.
- Track and manage paperwork.
Education
Qualifi Level 07 Diploma in Hospitality & Tourism Management -
European Nations Campus
Colombo03-2023
BBM (HONS) Tourism, Hospitality & Events -
NSBM Green University - Plymouth University - UK
02-2023
The Certificate in English Language Teaching To Speakers of Other Languages (CELTA) -
British Council Colombo
Colombo03-2021
Airline Cabin Crew Training Course -
Sri Lankan Aviation College
Katunayaka03-2017
Diploma in Information And Communication Technology -
ESOFT Metro Campus
Galle07-2015
G.C.E. Advanced Level Examinaon -
Sanghamitta Balika Vidyalaya
Galle01.2015
G.C.E. Ordinary Level Examinaon -
Sanghamitta Balika Vidyalaya
Galle01.2011
Skills
- Time Management
- Team Player
- Adaptability
- Quick Problem Solver
- Computer And Internet Skills
- Written And Verbal Communication
- Multi Tasking
- Complaint Handling
- Sales and Upselling
Languages
- ENGLISH
- SINHALA
- HINDI
- TAMIL
References
- MR. INDUNIL WANNAKUKORALA, Regional English Support Center, +94712630825, wannakukoral@yahoo.com
- RAKITHA ADRIAN WEERABADDANA, Radisson Blue Resort Sri Lanka, +94716961016, rakithaweerabaddana@gmail.com
Accomplishments
- Team Member of the Month - March 2024
- Team Member for the highest number of Guest reviews for the quarter of January - April 2024
Languages
English
Proficient (C2)
C2
Sinhalese
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Timeline
Guest Relations Supervisor
Anantara Kalutara Resort
10.2023 - Current
Education and Migration Consultant
GIEC Global - Sri Lanka
06.2022 - 07.2023
Amari Host - Guest Relations Executive
AMARI GALLE SRI LANKA
02.2019 - 12.2020
Agent Front Desk
AMARI GALLE SRI LANKA
08.2017 - 02.2019
Assistant Student Coordinator
British Council Galle Branch
04.2016 - 07.2017
Receptionist
British Council Galle Branch
01.2016 - 03.2016
Qualifi Level 07 Diploma in Hospitality & Tourism Management -
European Nations Campus
BBM (HONS) Tourism, Hospitality & Events -
NSBM Green University - Plymouth University - UK
The Certificate in English Language Teaching To Speakers of Other Languages (CELTA) -
British Council Colombo
Airline Cabin Crew Training Course -
Sri Lankan Aviation College
Diploma in Information And Communication Technology -
ESOFT Metro Campus
G.C.E. Advanced Level Examinaon -
Sanghamitta Balika Vidyalaya
G.C.E. Ordinary Level Examinaon -
Sanghamitta Balika Vidyalaya
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