Kaushalya Sewwandi Karunarathne
Kadawatha
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
8
8
years of professional experience
Work History
Professional Training Coordinator
PRO CONSULTANCY INTERNATIONAL (PVT) LTD
05.2025 - Current
- Enhanced student engagement through the development of interactive course materials and activities.
- Evaluated the effectiveness of instructional strategies through ongoing data analysis, making recommendations for improvement based on findings.
- Improved course organization by implementing efficient scheduling and resource allocation strategies.
- Supported faculty in delivering quality instruction by troubleshooting technical issues during online or hybrid courses when needed.
Call Centre Representative
RICHARD PIERIS FINANCE LTD
01.2018 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered prompt service to prioritize customer needs.
Trainee Banker
HATTON NATIONAL BANK
01.2017 - 01.2018
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
Education
Charted Qualification In Human Resources Managment - Degree in Human Resources Management
Charted Institute of Personal Management
10-2025
Diploma - Human Resources Management
Charted Institute of Personal Management
01.2022
Written English Exam
Colombo Academy Of Language Skills & Dramatic Art
Nuwara Eliya10-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Time management
- Attention to detail
LANGUAGES
ENGLISH
Fluent
Timeline
Professional Training Coordinator
PRO CONSULTANCY INTERNATIONAL (PVT) LTD
05.2025 - Current
Call Centre Representative
RICHARD PIERIS FINANCE LTD
01.2018 - 01.2021
Trainee Banker
HATTON NATIONAL BANK
01.2017 - 01.2018
Diploma - Human Resources Management
Charted Institute of Personal Management
Charted Qualification In Human Resources Managment - Degree in Human Resources Management
Charted Institute of Personal Management
Written English Exam
Colombo Academy Of Language Skills & Dramatic Art
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