Kapilan Thilakaradnam
Trincomalee
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
12
12
years of professional experience
Work History
Sales Associate
Store Assistant
Trincomalee
02.2012 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Associate
Store Assistant
Trincomalee
02.2012 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Education
Arts
T/T/Aathikoneshwara Maha Viddalayam
TrincomaleeSkills
- Sales Development
- Business Development
- Upselling
- Promotional Support
- Product Sales
- Payment Processing
- Client Account Management
- Customer Needs Assessment
- Retail Loss Prevention
- Contract Preparation
- Reliable and Punctual
- Service-Oriented
- Written and Oral Communication Skills
Languages
Tamil
First Language
English
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Store Assistant
02.2012 - Current
Sales Associate
Store Assistant
02.2012 - Current
Arts
T/T/Aathikoneshwara Maha Viddalayam
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