KANISHKA DISSANAYAKE
Summary
Results-driven banking professional with 18 years of experience in HSBC specializing in operations management for WPB and WSB clients, governance, strategic planning, and business transformation. Adept at leading high-performing teams, optimizing operational efficiency, and driving digital transformation. Proven expertise in planning, audits, risk management, and stakeholder engagement. Strong leadership, analytical, and problem-solving skills, with a track record of successfully managing projects and process improvements.
Overview
20
20
years of professional experience
Work History
Manager Client Servicing and Screening
HSBC Sri Lanka
01.2023 - Current
- Leading and motivating a team of 17 staff members
- Ensuring over 30,000 Inward and outward payments (TT,RTGS,Real time payments,ACH files) are effected monthly, accurately within the agreed turnaround times and service standards.
- Engaging with internal stakeholders to ensure smooth processing of payments by obtaining feedback and resolving issues in order to elevate customer experience
- Effectively managing the pre-processing and screening of Wholesale (WSB) and Retail (WPB) payment instructions to ensure compliance with local Central bank regulations, global policies, MI's, Anti Money Laundering guidelines and Audit requirements
- Managing services provided through Global Service Centre (GSC) from GSC India
- Providing oversight for projects/system implementation/Core banking changes within Payment Services
- Solving Business needs of Clients by proving innovative solutions, Improving process efficiency by streamlining and automating
- Risk management and control assessments through Helios, incident management and raising issues and actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Driving process automation and transformation initiatives to streamline operations and reduce costs
Manager Operational Management & Third-party Governance
HSBC Sri Lanka
01.2021 - 01.2023
- Providing overall governance for over 100 third-party arrangements (Supplier Management) within Sri Lanka and Maldives in the capacity of Third Party Governance Manager.
- Responsible for running the market level governance forum for third parties (TPAG) chaired by COO.
- Training Third party engagement managers (TPEM) in Sri Lanka and Maldives on meeting Global Third-party management guidelines and local Outsourcing regulations
- Responsible for implementing Central bank regulations on Third party/supplier management and reporting to regulator.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Responsible for Risk management and incident management related to any third parties/suppliers.
- Leveraged machine learning and data analytics to drive digital transformation and operational improvements
- Supporting the digital transformation within Digital Business Services (DBS) under COO
- Handling internal communications within DBS Sri Lanka and Maldives team
- Preparation of presentations and papers for COO and DBS team
- Developing and leading the DBS communications strategy for Sri Lanka and Maldives
- Led market-level governance initiatives to ensure alignment with organizational objectives
Manager Cash & Cheques & Customer Communications
HSBC Sri Lanka & Maldives
01.2016 - 01.2021
- Managed a diverse team of 30 personnel across Sri Lanka and Maldives
- Managed multiple projects and global/regional initiatives to achieve cost reductions of over USD 100,000.
- Achieved the Financial cost and headcount targets set for the department
- Managing of third-party risk/supplier management within WPB operations domains with a portfolio of over 10 vendors in Sri Lanka and Maldives
- 5 years of Expertise in Cheque clearing, Cash management, Cash transportation, Domestic Cheque collection and processing, international cheque clearing (Demand drafts), Self-service terminals (ATM/Cash Deposit Machines), statement printing and dispatching, document storage and retrievals, Credit card payment channels management and GSC management
- Responsible for smooth functioning of all HSBC Sri Lanka ATM's and Cash deposit machines
- Managed 6 merchants accepting Credit card payments
- Third party engagement manager for high-risk contracts like Cash and ATM handling
Payments and Supplied Services
HSBC Sri Lanka & Maldives
01.2005 - 01.2016
- Assistant Manager Supplied Services (2012-2016)
- Assistant Manager Outward remittances (2010-2011)
- Relief officer for Business Services (2009 - 2012) covering Payment Services
- Banking Associate at Payment Services covering Outward and Inward remittances
- (2005-2009)
Education
MBA - General
University of Bedfordshire
United Kingdom03.2025
Professional Postgraduate Diploma in Marketing - Marketing
Chartered Institute of Marketing
United Kingdom01-2012
Certified Blue Prism Developer - Robotic Process Automation
2021
Skills
- Automation Expertise
- Communications
- People Management
- Leadership
- Project management
- Strong analytical skills
- Process streamlining and transformation
- Excellent Excel, Power BI and PowerPoint skills
- Supplier Management
- Strategic Planning & Execution
- Operational Efficiency & Process Optimization
- Stakeholder Management
- Risk Management
Projects
- Trained as a RPA (Robotic Process Automation) Configuration Analyst in November 2020 & Supported RPA project for HSBC Bangladesh Credit Services team in 2021 as a configurator.
- Managed RPA project for Payments Services Sri Lanka (Export proceeds) in 2022.
- Implemented payment system enhancements (IQA) in Sri Lanka, aligning infrastructure with the ASP region; achieved a seamless integration that improved transaction turnaround time.
- Supported the roll out of over 30 state of the art, Cash deposit machine for HSBC Sri Lanka in 2021.
- Led the outsourcing of the main Central cash vault in 2021.
Timeline
Manager Client Servicing and Screening
HSBC Sri Lanka
01.2023 - Current
Manager Operational Management & Third-party Governance
HSBC Sri Lanka
01.2021 - 01.2023
Manager Cash & Cheques & Customer Communications
HSBC Sri Lanka & Maldives
01.2016 - 01.2021
Payments and Supplied Services
HSBC Sri Lanka & Maldives
01.2005 - 01.2016
MBA - General
University of Bedfordshire
Professional Postgraduate Diploma in Marketing - Marketing
Chartered Institute of Marketing
Certified Blue Prism Developer - Robotic Process Automation
Similar Profiles
Hafsa AmithHafsa Amith
Senior Manager - People and Culture at Arimac Lanka (Pvt) LtdSenior Manager - People and Culture at Arimac Lanka (Pvt) Ltd
Dinushi PereraDinushi Perera
Senior Executive Human Resources at Deloitte Sri Lanka ( Former PwC Sri Lanka Firm )Senior Executive Human Resources at Deloitte Sri Lanka ( Former PwC Sri Lanka Firm )
Preeni Dilusha SilvaPreeni Dilusha Silva
Commissioned Officer- Administration Branch at Sri Lanka Air Force - Sri LankaCommissioned Officer- Administration Branch at Sri Lanka Air Force - Sri Lanka