Kanchu Wanshakya
Gampaha
Summary
Dedicated Management Trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Enthusiastic application of energy and knowledge toward optimizing operations.
Overview
2
2
years of professional experience
Work History
Management Trainee - Operations & Claims
SUNTRUST Insurance Brokers
08.2023 - Current
- Engaged in sales and operations for life and global medical insurance
- Efficiently managed corporate and individual claims
- Contributed to administrative tasks.
- Liaised with management to learn and align company's strategies and values.
- Collaborated with senior management to ensure successful implementation of projects.
- Resolved customer complaints by communicating effectively with all stakeholders.
Management Trainee
IIRM Lanka Insurance Brokers
05.2023 - 07.2023
- Rotated through corporate and individual claims, agent commission handling
- Assisted in technical team operations, contributing to market research and data analysis.
- Produced thorough, accurate and timely reports of project activities.
- Created a database tracking system for key performance indicators.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Completed special projects under manager guidance.
Insurance Officer – Claims
IIRM Lanka Insurance Brokers
10.2022 - 04.2023
- Evaluated claims for corporate and individual clients
- Facilitated communication between clients and claims department.
- Prepared detailed reports of customer information, claims history and other data.
- Assisted in resolving disputes between claimants, insureds, agents, brokers and carriers when necessary.
- Ensured prompt payment of valid claims by working closely with adjusters during the review process.
- Collaborated with team members on projects aimed at improving customer satisfaction levels.
Customer Service Assistant (Intern) – Operations
LOLC Finance PLC
03.2022 - 09.2022
- Provided efficient customer service in Operations
- Streamlined operational processes through collaborative efforts.
- Collaborated with other departments such as marketing or accounting in order to provide better service solutions for customers.
- Maintained accurate CRM database by entering and regularly updating client information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated closely with colleagues to meet customer needs.
Education
Bachelor of Science - Business Management
University College Dublin
Dublin, Ireland09-2023
NSBM Certificate program - Business Management
NSBM Green University
Sri LankaSkills
- Microsoft 365
- Customer Relationship Management (CRM)
- Strategic Planning
- Operations Support
- Vendor Management
- Business Planning
- Forecasting Skills
- Customer Relations
School Education
- G.C.E. Advanced level examination (2019), Bandaranayke Central College, Veyangoda, Science, General English, A, Chemistry, S, Physics, S, Combined Maths, F
- G.C.E. Ordinary level examination (2016), Bandaranayke Central College, Veyangoda, Results - 5A , 2B, 2C.
Affiliations
- Vice-Captain - High School Baseball Team (2016)
- Member - Archery Team, NSBM Green University
- Project Coordinator - ICII, NSBM Green University
- Member - Rotaract, NSBM Green University
- Member – Toastmasters, NSBM Green University
Languages
Sinhala
First Language
English
Advanced (C1)
C1
References
- Mr. Chaminda Perera, Branch Manager LOLC Gampaha, 0773673640
- Mr. Dinesh Jayakody, Deputy Regional Head LOLC, 0773442118
Timeline
Management Trainee - Operations & Claims
SUNTRUST Insurance Brokers
08.2023 - Current
Management Trainee
IIRM Lanka Insurance Brokers
05.2023 - 07.2023
Insurance Officer – Claims
IIRM Lanka Insurance Brokers
10.2022 - 04.2023
Customer Service Assistant (Intern) – Operations
LOLC Finance PLC
03.2022 - 09.2022
Bachelor of Science - Business Management
University College Dublin
NSBM Certificate program - Business Management
NSBM Green University
Similar Profiles
Charlene Ruth AsarisCharlene Ruth Asaris
Account Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance BrokersAccount Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance Brokers
Biman DeyBiman Dey
Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)
Sabir ShaikhSabir Shaikh
Assistant Manager at Athena Insurance and Re-insurance Brokers Pvt LtdAssistant Manager at Athena Insurance and Re-insurance Brokers Pvt Ltd