Kalugalahewa Maneesha Divyanjali Gunaratne
Ja Ela,-
Summary
Friendly and observant professional with over 2 years of customer service experience, fluent in both written and spoken English. Adaptable to diverse situations, adept at making customers feel at ease. Natural team player known for creating a welcoming atmosphere and ensuring safety, security, and comfort while maintaining high service standards. Committed to delivering memorable, authentic customer experiences.
Overview
5
5
years of professional experience
Work History
Barista
Barista, Colombo
03.2024 - Current
- Maintaining and cleanliness of service and seating areas, ensuring hygienic and inviting environment for customers
- Assisting customers with menu choices, took orders accurately, and ensured prompt service delivery.
- Recognized as the top performer in April for consistently exceeding service targets and maintaining exceptional customer feedback.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
Fund Administrator Supervisor
HSBC Global Service Center Colombo
09.2022 - Current
- Handling all enquiries related to fund accounting for customers
- Promote teamwork and sharing of best practices within team
- Developed training materials for new staff members joining the team, fostering an environment conducive to learning and growth
Customer Service Executive
HSBC Global Service Center Colombo
01.2020 - 08.2022
- Ensured high levels of customer satisfaction by promptly addressing inquiries and maintaining positive customer experience within company
- Promoted teamwork and shared best practices within team to optimize performance and enhance service delivery.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences
Education
Master Barista Course -
Colombo Bartender & Barista
Colombo2024
Certificate course in Computer Science -
National Institute of Business Management
Colombo02.2017
Bachelor of Business - Management & Marketing
Edith Cowen University
Colombo2020
Skills
- Ability to work under pressure
- Ability to work with multinational teams
- Communication skills
- Natural team player
- Cultural awareness
- Empathy
Languages
Additional Information
DOB- 15th January 1998 (26 years old)
Height- 164cm tall and able to reach 212cm high.
Volunteering
- Member of the Red Cross Sri-Lanka
- Member of the Embark Sri Lanka (community to help street dogs)
Timeline
Barista
Barista, Colombo
03.2024 - Current
Fund Administrator Supervisor
HSBC Global Service Center Colombo
09.2022 - Current
Customer Service Executive
HSBC Global Service Center Colombo
01.2020 - 08.2022
Master Barista Course -
Colombo Bartender & Barista
Certificate course in Computer Science -
National Institute of Business Management
Bachelor of Business - Management & Marketing
Edith Cowen University
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