K A Gayan Sanjaya Harischandra
Piliyandala,11
Summary
Experienced executive retail manager with a background in marketing consumer durables and retail banking. With over 6 years of experience in the consumer durables industry, I have successfully managed product launches to both local and overseas market, increased brand awareness and sales, trained a team of marketing and sales specialists.
Additionally, I have over 10 years of experience as a Assistant branch manager in retail banking, where I overachieved overall targets by 40%, maintained excellent customer service, and managed branch operations.
Overview
19
19
years of professional experience
Work History
Executive Retail Manager
Singer Sri Lanka PLC
10.2017 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Achieve revenue and profit targets for the store.
- Ensure regulatory compliance in inventory management operations
- Independently lead a motivated team to increase sales & ensure efficiency.
- Training and guiding sales team towards achieving overall sales targets. Organize promotional campaign with other organizations on promoted products to segmented markets.
- Manage all corporate marketing functions within the allocated budget, including brand management, product launches, advertising initiatives, marketing collateral, and social events. This has resulted in increased brand visibility and consumer engagement, leading to boosted sales Volume.
- Initiated and implemented a strategic promotional campaign that bundled products together,
resulting in a 35% increase in sales and projected year-on-year sales growth of 320Mn. - Recruited and trained 30+ marketing and sales specialists, improving overall sales targets by 24% and maintaining 86% employee retention rate despite the COVID-19 pandemic.
- Negotiated new contracts with corporate customers while saving marketing budgets by 5%.
Assistant Manager Branch Operations-Retail Banking
Nations Trust Bank PLC
03.2014 - 09.2017
- Responsible for Overall branch operations and Maintain high quality customer service.
- Developed branch operational procedures in line with Bank’s Manual of operations.
- Ensued Regulatory compliance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained excellent customer service and relationships with existing customers to enhance the
branch portfolio.
Senior Business Banking Assistant-Retail Banking
Nations Trust Bank PLC
03.2011 - 02.2014
- Successfully managed general banking and Branch operations.
- Handled customer complaints and maintained service quality to customer satisfaction.
- Possessed thorough knowledge of general banking, particularly branch operations related to
SME banking. - Acquired new funds through business banking products and supported the branch's wealth
management portfolio with a 25% increase in new acquisitions. - Promoted of all type of banking products.
- Acted as a recovery officer.
Banking Assistant-Retail Banking,
Nations Trust Bank PLC
09.2007 - 03.2011
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Responsible for general banking and teller operations.
Assistant Cook
Casablanka Restaurants
10.2005 - 08.2007
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
Education
MBA - Strategic Management And Leadership
University of Gloucestershire
UK06.2024
Bachelor of Arts - Strategic Management And Leadership
ATHE | Awards For Training And Higher Education
UK03.2023
High School Diploma -
Singapore Informatics
Colombo, Sri Lanka08.2007
High School Diploma -
Mahanama College
Colombo, Sri Lanka04.2006
Skills
- Strategic Leadership
- Business Planning
- Visual Merchandising
- Inventory Control
- Leadership Development
- Team training and development
- Analytical Skills
- Decision-Making
- Financial Management
- Cost Reduction
Personal Details
● Passport number - N1102684
● Civil Status - Single
● Date of Birth - 21-10-1986
Languages
Sinhala
Native language
English
Proficient
C2
Referees
1) Mr. Indika Gunathilaka,
Deputy Director - B2B & Emerging Channel
Singer (Sri Lanka) PLC
Mobile No - +94777897913
Email - Indikag@singersl.com
2) Mr Kasun De Silva
Chief Manager
Union Bank of Colombo PLC
Mobile No - +94772716245
Email - Kasuns@unionb.com
I hereby confirm that the above information is true and accurate to the best of my knowledge.
Your faithfully,
.........................
Sanjaya Harischandra
Timeline
Executive Retail Manager
Singer Sri Lanka PLC
10.2017 - Current
Assistant Manager Branch Operations-Retail Banking
Nations Trust Bank PLC
03.2014 - 09.2017
Senior Business Banking Assistant-Retail Banking
Nations Trust Bank PLC
03.2011 - 02.2014
Banking Assistant-Retail Banking,
Nations Trust Bank PLC
09.2007 - 03.2011
Assistant Cook
Casablanka Restaurants
10.2005 - 08.2007
MBA - Strategic Management And Leadership
University of Gloucestershire
Bachelor of Arts - Strategic Management And Leadership
ATHE | Awards For Training And Higher Education
High School Diploma -
Singapore Informatics
High School Diploma -
Mahanama College
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