Julian Miranda
Caulfield South
Summary
Dedicated IT Consultant offering 8 years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency.
Overview
7
7
years of professional experience
Work History
Specialist - Genius Bar
Apple
01.2022 - 11.2023
- Customer Support: Providing excellent customer service by addressing technical issues and inquiries through various communication channels, such as in-person, phone, or online chat.
- Product Diagnosis: Diagnosing hardware and software problems on Apple devices, including Macs, iPhones, iPads, Apple Watches and other Apple products.
- Repair and Maintenance: Performing repairs on Apple devices, including screen replacements, battery replacements, and other hardware repairs. Following Apple's repair guidelines and maintaining high-quality standards.
- Troubleshooting: Identifying and resolving technical issues, software glitches, and hardware malfunctions on Apple devices. This may involve software updates, repairs, or replacements.
- Team Collaboration: Collaborating with colleagues to share knowledge, solve complex technical issues, and provide seamless customer support.
Manager of Operations
Champion
01.2019 - 01.2022
- Team Leadership: Managing and leading a team of operations staff, including staff, warehouse workers, and logistics personnel. Providing guidance, training, and performance evaluations.
- Supply Chain Coordination: Collaborating with suppliers, manufacturers, and distributors to streamline the flow of materials and products, ensuring timely delivery and minimizing production delays.
- Worked with software such as Tower Systems Point of Sale, Peach Software and ROLLER on regular basis.
- Collaborated with technology teams to identify potential technology resilience risks in project initiatives.
- Inventory Management: Overseeing and optimizing inventory levels to ensure efficient supply chain operations. This includes tracking stock levels, replenishing merchandise, and minimizing overstock or stockouts.
Technology Specialist
Officeworks
01.2017 - 01.2022
- Assisting customers with all queries and concerns relating to the technology department (laptops, smartphones, printers/toner, cameras, monitors and desktops)
- Assisting customers with faulty products and processing returns and exchanges
- Administered networks by creating user accounts and managing permissions.
Education
Bachelor of Health Science's - Public Health And Psycological Science's
Deakin University
Burwood East, VIC2024
High School Diploma -
Salesian College
Chadstone2015
Skills
- Customer Relations
- Interaction ability
- Training and Mentoring
- Data Storage Solutions
- Performance Management
- Cloud Security Management
Timeline
Specialist - Genius Bar
Apple
01.2022 - 11.2023
Manager of Operations
Champion
01.2019 - 01.2022
Technology Specialist
Officeworks
01.2017 - 01.2022
Bachelor of Health Science's - Public Health And Psycological Science's
Deakin University
High School Diploma -
Salesian College
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple