Summary
Overview
Work History
Education
Skills
Affiliations
References
Accomplishments
Certification
References
Timeline
Generic
J P Attanayake

J P Attanayake

General Manager
Pannipitiya

Summary

To leverage my extensive experience and leadership skills as a General Manager, with the ultimate goal of driving organizational success by implementing effective strategies, fostering a positive work environment, and consistently surpassing financial targets utilizing my strong interpersonal and communication abilities to build and maintain strong relationships with stakeholders and leading cross-functional teams towards operational excellence and consistently delivering exceptional customer experiences. My objective is to contribute to the growth and profitability of the organization through efficient resource management, strategic decision-making, and continuous process improvement, all while adhering to the highest ethical standards and promoting a supportive and collaborative culture. PROFILE Talent for quickly mastering technology. Accustomed to handling multiple projects. Diplomatic and tactful with professionals and non-professionals at all levels. Skilled decision-maker focused on effectively managing risk, cost, and cross-departmental communication to maximize organizational efficiencies, productivity, and profitability. Flexible and versatile - able to maintain a sense of balance under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Speak multiple business languages; projects management, sales & marketing, business development, information technology, corporate strategy, finance and operations Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Sales and Operations consultant / coach

01.2020 - 01.2023
  • Proficient in compiling winning bidding documents for local/Overseas projects to client requirements
  • Negotiated with local/foreign suppliers & consultants, government stakeholders on such aspects as technical, pricing, quality, scheduling etc to secure most beneficial terms for the project organisation
  • Project managed, utility services & systems implementation projects well within time and cost client satisfaction coordinating multiple stakeholders globally nurturing continuing business relationships
  • Appointed as Team leader in setting up Projects Management Office (PMO) and functioned as convener and PMO office Lead bringing transparency and control to manage multiple projects efficiently
  • Communication: Reports/Presentations/Technology
  • Compiled regular and detailed MIS reports for key decision support, authored clear guidelines, established and documented all in-house business processes for clarity for proving seamless and robust customer success unit
  • Delivered series of end- user training sessions, providing clear and precise guidelines and real-life examples for the mastery of core business systems modules to increase staff efficiency
  • Compiled and communicated PMO minutes for quick update of project outcomes and action items for prompt action and transparency
  • Detail Mastery & Organization
  • Manage all aspects of day-to-day operations as owner of multiple projects
  • Facility, rental/maintenance, Procurement, Warehousing Finances: accounts payable/receivable, invoicing, insurance billing, budgeting
  • Supervision of total 25engineers
  • Compliance with all HR, legal and insurance requirements
  • Worked with local companies in the education, tourism and IT sector to help grow their business.

General Manager Operations

Lanka, Riverview Development Labs (RMS) Pvt Ltd
01.2017 - 01.2019
  • Colombo & Singapore
  • RDL was a Mar-tech company helping brands deliver top-notch loyalty experience in the SaaS platform to help increase customer lifetime value across airline, insurance & beauty verticals
  • Liquidated operations in 2022 post -covid; (Customers Cebu Pacific, Chubb etc.)
  • Spearheaded Development, Delivery and Customer success teams for excellent performance meeting delivery deadlines, directing and coordinating the Sri Lankan operations working in close liaison with Singapore management and the board, to win top management support and praise
  • Co-created local governance strategy, Planed and established business processes for operating efficiency, and managed and guided staff for optimum performance and KPIs
  • Overall accountability in business and projects management, strategic planning, Training & Development, procurement & Logistics and general office administration to drive continuous business growth and revenue.

Chief Marketing Officer

SMS Asia Private Limited
01.2015 - 01.2016
  • Japan) /eChannelling PLC eChannelling is healthcare solutions provider for both the hospitals and patients alike owned by SMS Asia Pvt Ltd
  • Japan which went through business divestiture in Sri Lanka in 2016
  • Masterminded business expansion strategy home and overseas led to exponential growth of new business on B2B and B2C space capitalizing on marketing opportunities and future market trends
  • Expanded market share threefold and grew business into overseas markets implementing new business models to grow revenue in a short span
  • Researched competitor activity and formulated marketing strategy and annual marketing plan/objectives to propel the business plan
  • Recruited, developed and managed a partner distribution echo system to support and increase capacity and capability of the partner distribution network to meet and exceed customer demands
  • Researched market trends, sales opportunities, pipeline management, business planning and execution
  • Enhanced brand visibility leveraging the established retailer/ agency shops, banks, hospitals, supermarkets, trade exhibitions, digital signage etc
  • Briefed agency in the development of brand communication and PR material to win new customers, Coordinated and managed press briefings/press releases, marketing collaterals, web layouts, social media and activation campaigns to create impact on new product launches in line with brand strategy
  • Coached and guided a sales team in developing high performing teams to exceed set targets, established and monitored internal control and practices for getting ISO certifications, sales mapping and target/KPI settings for optimizing the sales force productivity
  • Worked hand in glove with technical teams to address customisations, proof of concept, technical presentations and systems training to ensure sales are converted effectively with least lead time ensuring customer success.

Partnerships and Alliances Manager

Sri Lankan Airlines Limited
01.2010 - 01.2015
  • Researched Identified and established strategic business partnerships with banks, telco’s, hotels, airlines, retail chains, hospitality partners to enhance overall program scope, value and resultant revenue negotiating financial, commercial and operational aspects of new partnerships with quick turnaround times
  • Proposed negotiated and established new global partnerships with top local /international brands in the region to stretch program value and revenue
  • Increased the number of new partnerships by four-fold and exceeded budgeted program revenue
  • Launched revenue driven product value propositions and co-branded partnerships for competitive advantage to drive customer acquisition retention and engagement for revenue gain
  • Assigned annual targets for each partnership, monitored performance through data riven insights and launched strategic campaigns to ensure targets are achieved
  • Documented business rules, process guidelines and operations manual for simplifying the business processes
  • Coordinated new product development initiatives with technology partners leading technical meetings, proofs of concepts and technical training to drive customer convenience
  • Led business automation projects towards simplifying customer experience (CNP, IVR NFC) working with technology/financial partners to drive customer convenience
  • Intervened in issue management with Issuing banks/card networks, IPG service providers etc
  • To ensure seamless and secure financial transactions.
  • Cultivated relationships with potential alliance partners, identified opportunities for collaboration, and negotiated terms of agreements.
  • Facilitated regular meetings with alliance partners to ensure objectives were met in a timely manner.
  • Coordinated cross-functional teams within the organization to develop new strategies for alliances.
  • Maintained accurate records of all partnership agreements and ensured compliance with legal requirements.
  • Collaborated with marketing team to create promotional materials that highlighted the advantages of partnering with our company.
  • Participated in industry events and conferences to build relationships with potential alliance partners.
  • Researched emerging trends in the industry related to alliances and incorporated findings into strategies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Senior Executive

Sri Lankan Airlines Limited
01.2009 - 01.2010
  • Lead appointed by the CEO to trouble shot and fix systems/process issues
  • Established, documented and published customer-centric business processes to arrest fraud and streamline operations
  • Business unit Lead in the seamless migration to a state of art the business platform in revamping the loyalty program and approving of CSV
  • Streamlined back-office processes in establishing best in class service standards for enhanced customer experience
  • Intervened with partner account managers to address process alignment and & systems integrations issues to establish operational efficiency.

Network Controller

SITA, Sri Lankan Airlines Limited
01.2001 - 01.2009
  • Worked with national and international consultants / service providers for delivery state-of the IT infrastructure solutions and business systems with cost optimization
  • Managed 4 million U$ budget and initiated substantial cost recovery measures on system-wide services support
  • Analysed and compiled data led MIS reports for strategic decision support for purpose driven migration of the global IT platform resulting in 40% cost reduction and improved inter-office efficiency by 27% which won high praise from top management
  • Appointed spokesperson for Sri Lankan IT department each month in Dubai with strategic partner (Emirates) and SITA to review/address and to quick resolve business critical SITA projects to ensure speedy delivery of IT infrastructure/systems to ensure efficient support of core business operations
  • Key Project team member for end-to-end delivery of vital ERP systems including CSV processes coordinating with overseas consultants, engineers and business unit owners for system-wide operations (maintenance planning, purchasing, warehousing, inventory control, material management & financial interfacing etc.) re-defining all business processes introducing best practice initiatives
  • Team leader in setting up Projects Management Office (PMO) under the directive of Head of IT, and functioned as convener and PMO office Manager bringing transparency and control to manage multiple projects efficiently.

Communication Administration Executive

Sri Lankan Airlines Limited
01.1995 - 01.2001
  • Resolved long-standing invoicing/payment issues with the utility services providers suggesting simple and innovative solutions to ensure uninterrupted services levels
  • Coached, managed and developed staff instilling a culture of teamwork, shared responsibility, process ownership and empowerment for high performance
  • Supervised overall administrative matters of the department by compiling and implementing clear procedures, guidelines and processes to drive operational efficiency
  • Managed progressive business relationships with local /overseas service providers and business partners to win trust and swift business support
  • Managed all procurement and warehousing processes of the department in tendering, sourcing, evaluating to ensure efficient and timely procurement & delivery of quality support services globally through cost optimisation.

Projects Engineer

Shin Nippon Air Technologies Company (Pvt) Ltd
01.1994 - 01.1995
  • Won 80% of contracts by compiling bidding documents for new local/overseas projects
  • Executive Team member (Engineering) in the negotiation of design, technical & pricing matters for upcoming projects, with local/foreign suppliers & consultants for fast resolution
  • Prepared and monitored project schedules and on-site manpower supervision of on-going projects to ensure timely completion of projects schedules within scope to assist the project Manager.

Education

Master’s Degree - Business Administration

POSTGRADUATE INSTITUTE OF MANAGEMENT; UNIVERSITY OF SRI J’PURA

Bachelor of Science Degree - Electrical Engineering

UNIVERSITY OF MORATUWA

Course of Study in Projects Management (PMP) MICROSOFT Microsoft Certified Technology Specialist (MCTS) in Project Management GOOGLE Google Analyst and AdWords Professional -

SINGAPORE INFORMATICS

Skills

  • SKILLS SUMMARY
  • Sales & Marketing, Business and Strategic Partnerships Development
  • General Management, Procurement, Warehousing and Logistics
  • Projects Management and IT Services Delivery
  • Project Implementation
  • Reports and Documentation
  • Customer Relationship Management
  • Project Leadership
  • Process Improvement
  • Change Management
  • Analytical Thinking
  • Strategic Planning
  • Project Management
  • Process Optimization
  • Go-to-Market Strategies
  • Continuous Improvement

Affiliations

ASSOCIATIONS (SRI LANKA) Postgraduate Institute of Management Alumni Association (PIMA) Certified Professional Manager (MCPM) Associate member of Institute of Engineers Sri Lanka (AMIESL) -Past Club President and Area Governor of Toastmasters International - Past I declare that the details furnished above by me are true and correct. Thanking you Yours sincerely J P Attanayake

References

(References available on request

Accomplishments

  • Grew territory from 40 accounts to 120+ accounts
  • Successfully launched first overseas account
  • Documented and agreed on business processes which led to ISO certification.
  • Supervised team of 20 engineers to super performance
  • Documented and resolved systems issues which led to smart solutions

Certification

  • MCTS

References

References available upon request.

Timeline

Sales and Operations consultant / coach

01.2020 - 01.2023

General Manager Operations

Lanka, Riverview Development Labs (RMS) Pvt Ltd
01.2017 - 01.2019

Chief Marketing Officer

SMS Asia Private Limited
01.2015 - 01.2016

Partnerships and Alliances Manager

Sri Lankan Airlines Limited
01.2010 - 01.2015

Senior Executive

Sri Lankan Airlines Limited
01.2009 - 01.2010

Network Controller

SITA, Sri Lankan Airlines Limited
01.2001 - 01.2009

Communication Administration Executive

Sri Lankan Airlines Limited
01.1995 - 01.2001

Projects Engineer

Shin Nippon Air Technologies Company (Pvt) Ltd
01.1994 - 01.1995

Master’s Degree - Business Administration

POSTGRADUATE INSTITUTE OF MANAGEMENT; UNIVERSITY OF SRI J’PURA

Bachelor of Science Degree - Electrical Engineering

UNIVERSITY OF MORATUWA

Course of Study in Projects Management (PMP) MICROSOFT Microsoft Certified Technology Specialist (MCTS) in Project Management GOOGLE Google Analyst and AdWords Professional -

SINGAPORE INFORMATICS
J P Attanayake General Manager