Jineth Rashma Thilakarathne
Sri Jayawardenepura Kotte,11
Summary
Dynamic and results-driven IT Manager with over 12 years of progressive experience in leading global Network and System Administration, IT Support, and DevOps teams. Adept at designing and executing complex IT strategies that drive operational efficiency, security, and scalability. Recognized for delivering high-impact technology solutions, optimizing infrastructure performance, and fostering cross-functional collaboration to support business growth and continuity.
Overview
13
13
years of professional experience
Work History
MANAGER - IT SUPPORT
Platform One Private Limited
01.2024 - Current
- Lead global IT infrastructure management for Platform One, partnering with the Network and System Administration team to ensure operational excellence across Australia, France, Canada, and the USA.
- Supervised team operations, including recruitment, training, task delegation, deadline management, and performance monitoring to drive accountability and enhance productivity.
- Manage Microsoft Azure and AWS cloud platforms with a focus on high availability, cost optimization, security and adherence to industry's best practices.
- Serve as Manager of Information Security on the IT Security Steering Committee, leading the successful implementation of ISO 27001:2022 standards, with certification achieved in 2024.
- Introduced IT support and security best practices aligned with ISO and ITIL standards, streamlining workflows and improving response efficiency to boost end-user satisfaction.
- Implemented and maintained schedules for vulnerability assessments, penetration testing, patch management, backup restoration testing, system monitoring, and other routine security audits.
- Implemented Vanta for IT security monitoring and reporting, enhancing security and compliance.
- Successfully managed the end-to-end migration from Zendesk to Jira and from Google Workspace to Microsoft 365, delivering the project on schedule with minimal disruption to business operations.
- Provided third-level support to the product team, conducting in-depth root cause analysis and troubleshooting at the infrastructure level to resolve complex issues.
- Coordinated and managed on-call scheduling for the support team during late hours, ensuring continuous service availability.
- Managed Annual Maintenance Contracts (AMCs) and licensing agreements with ICT service providers across the company, ensuring compliance and timely renewals.
- Maintained Service Level Agreements (SLAs) with vendors, ensuring consistent service delivery in accordance with agreed-upon terms and maintenance contracts.
- Prepared comprehensive management reports for senior leadership, providing key insights and performance metrics.
MANAGER - IT SUPPORT
Epic Lanka Private Limited
11.2021 - 12.2023
- Led the IT infrastructure function, managing the Hardware and Network Administration teams to ensure optimal system performance, reliability, and availability.
- Directed Application Support and DevOps teams from implementation to post-live support, ensuring the uninterrupted availability of 100+ digital and fintech solutions and seamless service delivery for clients in Sri Lanka, Maldives, and Malaysia.
- Supervised and managed a team of 30+ members, overseeing recruitment, training, task allocation, deadline management, and performance monitoring.
- Provided implementation and post-live support for Windows and Linux-based operating systems, as well as MSSQL, MySQL, Oracle databases, and various web and mobile application hosting platforms.
- Manage releases and Client project deliverables according to the initial plan.
- Served as Incident Manager for major incidents, ensuring efficient and timely resolution to minimize impact on operations.
- Managed IT-related project involving the implementation of a Fortinet 300F Firewall along with the deployment of 20+ wireless access points.
- Implemented and reviewed ISO 27001 and PCI DSS standards on production servers to ensure compliance and enhance security posture.
- Prepare the annual IT budget and ensure efficient utilization of resources.
- Provide technical guidance and required external training sessions for the team.
- Introduce best practices and streamline process for IT support based on current industry standards.
- Managed Annual Maintenance Contracts (AMCs) and licensing agreements with all ICT service providers and clients across the organization.
- Maintained Service Level Agreements (SLAs) with all external customers and vendors, ensuring consistent compliance with agreed service levels as outlined in maintenance contracts.
- Preparing Management reports for senior management.
SENIOR SUPPORT ENGINEER - BANKING AND FINANCE
Just In Time Group
08.2018 - 11.2021
- Monitor and manage issues / problems and ensure SLAs are met for those problems.
- Follow up with various stakeholders and provide progress updates until the problem is resolved.
- Conducting analysis of information and data in support of business functions.
- Negotiate on critical decision-making points at planning and implementation stages.
- Ensure that the project has successfully gone live, planning and carrying out the required training sessions.
- Ensure the requirements are documented, approved, managed under change control, developed, tested and implemented to meet the business needs.
SENIOR SYSTEM SUPPORT ENGINEER
National Development Bank
12.2014 - 07.2018
- Provided 1st and 2nd level support for key banking systems including Temenos T24, AML, Workflow, Card Management, and Alternative Channels.
- Led implementation of AML and Workflow systems and contributed to Visa Mandate Testing.
- Liaised with vendors to resolve IT application issues and ensure timely delivery of solutions.
- Managed core banking system updates and authored the RFP for a new Card Management System.
- Customized and configured new banking products and system parameters to meet business requirements.
- Ensured compliance with regulatory and audit requirements, including KRI reporting and audit support.
- Conducted knowledge transfers and drove support teams to maintain 100% SLA achievement.
SYSTEM SUPPORT ENGINEER
Cargills Bank
01.2013 - 12.2014
- Participated in the implementation of Core Banking (Polaris), Clearing, Loan Management, and Leasing systems.
- Acted as a liaison with vendors, analyzing business requirements and coordinating solutions for system enhancements.
- Customized and parameterized new banking products, system settings, and branch setups based on business needs.
- Conducted system testing, documented results, and facilitated user sign-offs in compliance with bank policies.
- Provided first-level application support and delivered user training on core and related banking systems.
TRAINEE ACCOUNT ASSOCIATE
Carson Cumberbatch PLC
12.2011 - 12.2012
- Input financial transactions.
- Prepare bank statement reconciliations.
Education
BSc - Computing
London Metropolitan University
12.2028
MSc - Information Security
Asia E University Malaysia
04.2026
Az- 900 & Az-104
Microsoft Azure
08.2025
Certified Professional Jira Cloud Administrator
Agile Great Consultancy
Skills
- IT Service Delivery Management
- Project Management
- Cloud Computing
- Information Security
- Regulatory Compliance
- Problem Solving
- Effective Communication
- Team Leadership
- Process Optimization
- Change Management
Accomplishments
- Achieved ISO 27001:2022 certification in 2024 as Information Security Manager at Platform One, ensuring adherence to international security standards and enhancing organizational security posture.
- Evaluated and optimized Azure & AWS costs at Platform One.
- Implemented IT support and security best practices at Platform One, leading to increased end-user satisfaction.
- Established and led a DevOps team at Epic Lanka, significantly enhancing client satisfaction and operational efficiency.
- Successfully managed the implementation of the Fortinet 300F Firewall along with the deployment of 20+ access points, strengthening the organization's network security and wireless coverage.
- Successfully implemented AML solutions at National Development Bank, optimizing compliance and risk management.
References
References available upon request.
Personal Information
- Passport Number: N6656018
- Date of Birth: 03/11/91
- Gender: Male
Timeline
MANAGER - IT SUPPORT
Platform One Private Limited
01.2024 - Current
MANAGER - IT SUPPORT
Epic Lanka Private Limited
11.2021 - 12.2023
SENIOR SUPPORT ENGINEER - BANKING AND FINANCE
Just In Time Group
08.2018 - 11.2021
SENIOR SYSTEM SUPPORT ENGINEER
National Development Bank
12.2014 - 07.2018
SYSTEM SUPPORT ENGINEER
Cargills Bank
01.2013 - 12.2014
TRAINEE ACCOUNT ASSOCIATE
Carson Cumberbatch PLC
12.2011 - 12.2012
BSc - Computing
London Metropolitan University
MSc - Information Security
Asia E University Malaysia
Az- 900 & Az-104
Microsoft Azure
Certified Professional Jira Cloud Administrator
Agile Great Consultancy
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