Jeewana Weerakkody
Sri Lanka
Summary
Experienced Computer Systems Engineer with 10 years in optimizing systems and enhancing workflow efficiency. Proven expertise in implementing cost-effective security solutions, ensuring 99.9% uptime, and developing user-friendly documentation. Skilled Engineering Manager with strong negotiation abilities and a successful track record in system support and engineering.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Paragon IT Pty ltd
01.2024 - Current
- Improved System Uptime: Enhanced system uptime by 25% through deployment and management of Windows systems using Datto RMM, Fortinet, Watchguard, Azure, Veeam Backup, and Acronis Cloud Protection.
- Boosted Efficiency: Increased efficiency by 35% by automating repetitive tasks using scripting languages such as Python and Shell scripts.
- Maintained High Client Satisfaction: Achieved over 90% client satisfaction by consistently resolving complex issues through Tier-3 support.
Software Engineer - Cyber Security
Avikans Techshore Pvt Ltd
08.2022 - 01.2024
- System Upgrades Management: Managed system upgrades using AWS Admin, Office 365, JIRA, and OpsGenie, which led to a 20% improvement in overall system performance.
- End-User Support: Provided technical support and resolved IT-related issues, resulting in 15% reduction in system downtime.
Consultant - Systems Support & Information Security
Arimac Lanka (Pvt) Ltd
01.2023 - 11.2023
- Increased System Uptime by 20%: Installed, configured, monitored, and maintained operating systems and application software, ensuring optimal performance for both internal and external clients.
- Boosted Team Efficiency by 15%: Streamlined internal processes, leading to enhanced team efficiency and improved overall project outcomes.
Assistant Manager - SOC Operations
Cargills Bank Limited
05.2022 - 08.2022
- Team Leadership: Improved incident resolution time by 20% through effective team management, training, and mentorship.
- Operational Supervision: Increased system uptime by 15% and enhanced service quality by 25% through effective daily operations oversight.
Senior Engineer: Systems Support & Information Security
Epic Lanka (PVT) Ltd.
10.2017 - 05.2022
- Maintained 99.9% uptime across Linux, Windows, and Unix environments.
- Reduced security incidents by 30% with patch management and CrowdStrike Falcon.
- Enhanced project efficiency by 25% through process optimization and innovation.
IT Executive
Andrew The Travel (PVT) Ltd.
02.2016 - 08.2016
- Maintained Windows Server environments: Achieved 99.9% system uptime and stability by managing Active Directory on Windows Server 2012 R2 and Windows Server 2008.
- Enhanced user authentication: Improved speed by 15% through optimized Active Directory configurations and regular updates.
IT Supervisor
The First Choice Lanka (PVT) Ltd.
06.2013 - 06.2015
- Managed and mentored a team of IT professionals, leading to a 25% increase in team productivity and a 30% reduction in onboarding time for new staff.
Associate - Production
Innodata Lanka (PVT) Ltd.
02.2013 - 06.2013
- Implemented Proactive Problem-Solving: Successfully identified and addressed potential bottlenecks before developed into major production disruptions, resulting in a 30% reduction in downtime and a 25% improvement in overall system performance.
Education
Bachelor of Science - Computer Network & Security
Wrexham University
11.2024
Master of Science - Cyber Security And Digital Forensics
University of Westminster
10.2022
BSc Equivalent Qualification - Information Technology
British Computer Society
03.2015
Skills
- Problem-solving abilities
- Multitasking Abilities
- Predictive Thinking
- Analytical Thinking
- Emotional Intelligence
- Customer Service
- Team Leadership
- Time Management
- Problem Solving
- Decision-making skills
- Critical Thinking
- Scripting and Programming
- Forward-thinking mindset
- System Administration
Certification
- IBM Cybersecurity Analyst Professional Certificate, IBM, 11/01/2022
- Certified Ethical Hacker (CEH), EC Council.
- Computer Hacking Forensic Investigator (CHFI), EC Council.
- Professional Member, British Computer Society
- Associate Member, Australian Computer Society
Languages
Sinhala
Native language
English
Advanced
C1
Timeline
Infrastructure Engineer
Paragon IT Pty ltd
01.2024 - Current
Consultant - Systems Support & Information Security
Arimac Lanka (Pvt) Ltd
01.2023 - 11.2023
Software Engineer - Cyber Security
Avikans Techshore Pvt Ltd
08.2022 - 01.2024
Assistant Manager - SOC Operations
Cargills Bank Limited
05.2022 - 08.2022
Senior Engineer: Systems Support & Information Security
Epic Lanka (PVT) Ltd.
10.2017 - 05.2022
IT Executive
Andrew The Travel (PVT) Ltd.
02.2016 - 08.2016
IT Supervisor
The First Choice Lanka (PVT) Ltd.
06.2013 - 06.2015
Associate - Production
Innodata Lanka (PVT) Ltd.
02.2013 - 06.2013
Bachelor of Science - Computer Network & Security
Wrexham University
Master of Science - Cyber Security And Digital Forensics
University of Westminster
BSc Equivalent Qualification - Information Technology
British Computer Society
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