
Accomplished Branch Manager with a robust background at CLCL, adept in strategic leadership and team development. Spearheaded branch transformation, achieving significant portfolio growth through expert branch operations and portfolio management. Excelled in customer relationship management, driving sales, and fostering long-term customer loyalty. Proven track record in credit analysis and risk management, ensuring regulatory compliance and operational excellence.
· Developing, Implementing and maintaining a business plan for the branch.
· Co-ordinating sales, purchasing, distribution and staff costs.
· Focusing on achieving customer acquisition and sales.
· Office administration.
· Enforcing the company’s policies, principles, procedures.
· Inspiring and motivating staff.
· Identifying then addressing team training and development needs.
· Adherence to regulatory requirements.
· Providing excellent service to customers.
· Liaising with the senior manager to develop innovative Marketing strategies.
· Responsible for dealing with complex and diverse Managerial problems.
Communicating clear messages to staff
- Spearheaded the transformation of the Kurunegala window office into a full-fledged branch by achieving over 600 Million client portfolio and revenue through strategic planning and business development.
- Exceeded sales targets consistently, increase in revenue and market share by launching targeted marketing campaigns and optimizing product offerings.
- Recruited, trained, and led a high-performing team of marketing and recovery officers, improving operational efficiency and reducing non-performing assets
- Enhanced client satisfaction and retention by implementing innovative customer feedback programs and introducing new, customer-centric leasing solutions.
Execution Credit and Marketing with Collection