Jayadritha Dhanesha
Malabe
Summary
A dedicated and results-driven professional with strong interpersonal and communication skills, recognized for commitment and team collaboration. Skilled in sales strategies and customer relations, with proven leadership and team management abilities. Known for a friendly and approachable attitude, efficient task completion, and a focus on achieving and exceeding targets
Overview
2
2
years of professional experience
Work History
Client Success Executive
Enfection (Pvt) Ltd
Colombo, Sri Lanka
06.2025 - Current
- Led cross-functional teams to execute high-impact projects, ensuring alignment with company objectives.
- Analyzed market trends and competitive landscape to inform strategic decision-making and resource allocation.
- Fostered relationships with key stakeholders, facilitating collaboration across departments to achieve common goals.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Identified trends and assessed opportunities to improve processes and execution.
Junior sales executive
BISTEC Global
Colombo
02.2024 - 06.2025
- Fostered strong industry connections, leading to valuable partnerships.
- Streamlined sales processes for increased efficiency and productivity.
- Developed compelling sales pitches by understanding client preferences and requirements.
- Built a robust network of prospective clients through effective cold calling techniques.
- Provided comprehensive after-sales support to ensure high levels of customer satisfaction.
- Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed client relationships from early stages of sales process through to post-sales.
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
Assistant Event Organizer
Marketing Circle at NSBM
- Held the position of Assistant Event Organizer of the Marketing Circle at NSBM.
Education
BSc (Hons) in Marketing Management -
University of Plymouth
G.C.E. Advanced Level -
Mahanama College
G.C.E. Ordinary Level -
Vidura College
Skills
- Project Management
- Teamwork
- Leadership
- Time Management
- Effective Communication
- Customer retention
- Field sales experience
- Cold calling
- Client relationship building
- Product demonstration
- Customer service excellence
- Conflict resolution
- Customer support and assistance
- Product knowledge
Timeline
Client Success Executive
Enfection (Pvt) Ltd
06.2025 - Current
Junior sales executive
BISTEC Global
02.2024 - 06.2025
Assistant Event Organizer
Marketing Circle at NSBM
G.C.E. Advanced Level -
Mahanama College
G.C.E. Ordinary Level -
Vidura College
BSc (Hons) in Marketing Management -
University of Plymouth