JAYADRITHA DHANESHA
Malabe
Summary
A dedicated and results-driven professional with strong interpersonal and communication skills, recognized for commitment and team collaboration. Skilled in sales strategies and customer relations, with proven leadership and team management abilities. Known for a friendly and approachable attitude, efficient task completion, and a focus on achieving and exceeding targets
Overview
1
1
year of professional experience
17
17
years of post-secondary education
Work History
Junior sales executive
BISTEC Global
Colombo
02.2024 - Current
- Fostered strong industry connections, leading to valuable partnerships.
- Streamlined sales processes for increased efficiency and productivity.
- Developed compelling sales pitches by understanding client preferences and requirements.
- Built a robust network of prospective clients through effective cold calling techniques.
- Provided comprehensive after-sales support to ensure high levels of customer satisfaction.
- Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed client relationships from early stages of sales process through to post-sales.
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
Assistant Event Organizer
Marketing Circle at NSBM
- Held the position of Assistant Event Organizer of the Marketing Circle at NSBM.
Marketing Chief
NSBM Film Festival
- Was entrusted the position of Marketing Chief for the NSBM Film Festival organized by its Multimedia Club.
Education
BSc (Hons) in Marketing Management -
University of Plymouth
Plymouth 05.2021 - 07.2024
G.C.E. Advanced Level -
Mahanama College
Kollupitiya, Colombo District 06.2018 - 11.2020
G.C.E. Ordinary Level -
Vidura College
Talawatugoda, Colombo District 01.2007 - 12.2017
Skills
- Project Management
- Teamwork
- Leadership
- Time Management
- Effective Communication
- Customer retention
- Field sales experience
- Cold calling
- Client relationship building
- Product demonstration
- Customer service excellence
- Conflict resolution
- Customer support and assistance
- Product knowledge
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References
Migara Dunuwille (Business Development specialist)
South East Asia and Oceania,
Sidel India (pvt)Limited.
Phone: +94 77 224 3695
Email : migara.dunuwille@gmail.com
Timeline
Junior sales executive
BISTEC Global
02.2024 - Current
BSc (Hons) in Marketing Management -
University of Plymouth
05.2021 - 07.2024
G.C.E. Advanced Level -
Mahanama College
06.2018 - 11.2020
G.C.E. Ordinary Level -
Vidura College
01.2007 - 12.2017
Assistant Event Organizer
Marketing Circle at NSBM
Marketing Chief
NSBM Film Festival
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