Januka Dampahalage
Colombo,Western
Summary
Personable Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Co-Owner of Dampahala Products
Dampahala Spice Hut and Mills
Balapitiya, Southern
02.2023 - Current
- Developed strategies for increasing customer loyalty and satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
Freelance Content Writer & Transcriptionist
Self-Employed
Colombo
01.2020 - Current
- Researched and wrote original content for websites, newsletters, and blogs
- Performed in-depth research into topics to write clear and accurate copy
- Updated website pages according to client specifications or industry best practices.
Assistant Site Supervisor
3 Kleen Facility Services
Melbourne
01.2019 - 06.2020
- Supervised a team of up to 10 individuals working on various tasks related to the project
- Coordinated with subcontractors to complete projects on time and within budget.
Assistant Supervisor
Dija Cleaning Services
Melbourne
07.2018 - 12.2018
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Maintained accurate employee performance records, attendance, leave requests, and disciplinary actions.
Commercial Cleaner
Dija Cleaning Services
Melbourne
10.2017 - 06.2018
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks
- Followed safety processes for all manual and electric cleaning equipment.
Assistant Shift Manager
Pizza Hut
Parkdale
07.2016 - 09.2017
- Enforced company policies, answered coworkers' questions, and trained new personnel
- Oversaw training of new employees on customer service, product knowledge, and cash-handling techniques.
Kitchen Hand
Pizza Hut
Parkdale
08.2015 - 06.2016
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Delivery Driver
Pizza Hut
Parkdale
01.2015 - 08.2015
- Navigated routes with relevant map programs and GPS systems.
Education
Bachelor of Science - Information of Technology Project Management
IDM Sri Lanka - University of Wolverhampton
Colombo02.2011
Microsoft Cloud Computing
NextGen Institute of Information Technology
NugegodaSkills
- Network Security
- Application support
- Active Directory
- Information Security
- Server Management
- Software Installation
- Project Management
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Cost Reduction
- Sales Monitoring
- Recruiting and Interviewing
- Staff Management
- Training and Mentoring
- Employee Performance Evaluations
- News Writing
- Creative Writing
- Promotional Marketing and Advertising
- Proofreading
- Editing Skills
- Project Coordination
- Social Media Oversight
- Writing, Editing, and Proofreading
Certification
- ICDL - International Computer Drivers License
- Microsoft 365
References
References available upon request.
Timeline
Co-Owner of Dampahala Products
Dampahala Spice Hut and Mills
02.2023 - Current
Freelance Content Writer & Transcriptionist
Self-Employed
01.2020 - Current
Assistant Site Supervisor
3 Kleen Facility Services
01.2019 - 06.2020
Assistant Supervisor
Dija Cleaning Services
07.2018 - 12.2018
Commercial Cleaner
Dija Cleaning Services
10.2017 - 06.2018
Assistant Shift Manager
Pizza Hut
07.2016 - 09.2017
Kitchen Hand
Pizza Hut
08.2015 - 06.2016
Delivery Driver
Pizza Hut
01.2015 - 08.2015
Bachelor of Science - Information of Technology Project Management
IDM Sri Lanka - University of Wolverhampton
Microsoft Cloud Computing
NextGen Institute of Information Technology
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