Jagath Dasanayaka
45/2, Oruthota, Gampaha, Sri Lanka,Sri Lanka
Summary
Experienced Senior Assistant Engineer with a demonstrated history of working in the telecommunications industry. Skilled in System Center Configuration Manager (SCCM), Service Desk Management, Windows Client OS(Windows 7 & 10), Windows Server Administration, Network Administration, Microsoft SQL Server and Private Branch Exchange (PBX). Strong engineering professional graduated from University of Vocational Technology.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Senior Assistant Engineer
Sri Lanka Telecom
01.2019 - Current
- Administration Windows Server 2012/2016/2019
- Administration and Management support for Cashiering System
- System Center Configuration Manager(SCCM)
- Installing & troubleshooting Microsoft SQL Server
- Working knowledge of O365
- Monitoring mission critical applications such as Firewall, Anti-Virus Console etc.
- Prepared action plans for problematic processes and assets
Assistant Engineer
Sri Lanka Telecom
01.2014 - 12.2018
- Level 2 & 3 Technical support
- Network Administration o Troubleshooting o Installing & configuring Routers and Switches
- Visiting remote sites for critical faults reported
- Management support for Cashiering System
- Management support for System Center Configuration Manager(SCCM)
- Experience in Active Directory & Virtual Desktop Infrastructure environment
- Working knowledge of Microsoft Windows 10, MS Office, SFB
- Maintain Operational Manual and Administration Documents
- Assisted in development, design, and execution of projects
Telecommunication Technical Officer
Sri Lanka Telecom
06.2008 - 12.2013
- Level 1 & 2 IT technical support
- Recording incidents and service requests and maintains relevant records
- Providing remote support through different channels such as remote support tools, telephone, email, or chat
- Providing support for users and clients within stipulated resolution time in order to enable smooth operations
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
- Working knowledge of Microsoft Windows 7, MS Office suite
- Fixing software & hardware issues and support all corporate IT equipment (Desktop, Laptop, Printers,
- Scanners etc.)
- Participate in hardware and software rollout & migration projects
- Experiencing on support ticket management platforms
Assistant Engineer
Metropolitan Communications (Pvt) Ltd
07.2007 - 05.2008
- Commission & maintenance of Ericsson/Aastra PBX/PABX systems
- Preparation of estimates and attending to breakdowns
- Provided technical assistance to staff when needed
Education
Bachelor of Technology - Network Technology
University of Vocational Technology
Rathmalana, Sri Lanka 01.2010 - 01.2014
National Diploma in Engineering Sciences - Telecommunication
Institute of Engineering Technology (IET)
Katunayake, Sri Lanka 01.2003 - 01.2008
Skills
Service Desk Management
undefinedTimeline
Senior Assistant Engineer
Sri Lanka Telecom
01.2019 - Current
Assistant Engineer
Sri Lanka Telecom
01.2014 - 12.2018
Bachelor of Technology - Network Technology
University of Vocational Technology
01.2010 - 01.2014
Telecommunication Technical Officer
Sri Lanka Telecom
06.2008 - 12.2013
Assistant Engineer
Metropolitan Communications (Pvt) Ltd
07.2007 - 05.2008
National Diploma in Engineering Sciences - Telecommunication
Institute of Engineering Technology (IET)
01.2003 - 01.2008
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