JAC KEDRONS
Colombo
Summary
Highly motivated and detail-oriented Customer Service Executive with proven expertise in implementing effective marketing strategies and delivering exceptional customer support. Skilled in problem-solving, with hands-on experience in Sales and Digital Marketing within a test-driven environment. Adept at fostering client relationships, driving customer satisfaction, and contributing to revenue growth through innovative solutions. Strong communication and analytical skills with a commitment to optimizing customer experiences and exceeding business goals. High-energy Marketing Intern experienced in assisting marketing department in advertising and promotional efforts. Conscientious overachiever committed to creating marketing messages to resonate with target audience. Dedicated team player recognized for consistently meeting deadlines while maintaining positive, personable demeanor.
Overview
5
5
years of professional experience
Work History
Digital Marketing Intern
M DATA ZONE SA
Colombo
10.2024 - Current
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
- Created reports summarizing performance of digital marketing initiatives over time.
- Conducted keyword research and analysis to optimize search engine optimization efforts.
- Improved search-related activities through ongoing analysis, experimentation or optimization tests.
Customer Service Executive
First Notch (PVT) LTD
Colombo
01.2021 - 07.2021
- As a Customer Service Executive, I established strong client relationships by providing tailored solutions and resolving issues promptly
- I excelled in telesales, consistently generating leads, converting them into sales, and surpassing targets
- For convenience store clients, I ensured their needs were met and monitored satisfaction regularly
- My problem-solving skills helped me address customer concerns effectively, while identifying upselling opportunities to boost revenue and enhance client satisfaction
Customer Service Executive
Evolve Technologies
Colombo
05.2020 - 12.2020
- As a Customer Service Executive, I developed and maintained long-term client relationships by providing tailored solutions and promptly resolving issues
- I excelled in telesales by generating leads, converting prospects, and surpassing sales targets through effective product presentations
- I managed convenience store clients by addressing their business needs and regularly monitoring their satisfaction
- Using resourceful problem-solving strategies, I resolved customer complaints and identified upselling opportunities, ultimately boosting revenue and enhancing client satisfaction through strategic follow-ups
Education
HIGHER NATIONAL DIPLOMA - Digital Marketing
ICBT CAMPUS
Colombo02-2025
PROFESSIONAL CERTIFICATE - Marketing
Sri Lanka Institute of Marketing - SLIM
Colombo01.2021
Advance level - Commerce -
St.Joseph's College
Colombo, 1008.2019
Ordinary level -
St.Joseph's College
Colombo, 1012.2016
Skills
- Communication skills
- Active listening
- Persuasion and negotiation
- Customer service
- CRM software proficiency
- Sales Techniques
- Search engine optimization
- Social media marketing
Languages
- English, Advanced
- Tamil, Native
- Sinhala, Advanced
Timeline
Digital Marketing Intern
M DATA ZONE SA
10.2024 - Current
Customer Service Executive
First Notch (PVT) LTD
01.2021 - 07.2021
Customer Service Executive
Evolve Technologies
05.2020 - 12.2020
HIGHER NATIONAL DIPLOMA - Digital Marketing
ICBT CAMPUS
PROFESSIONAL CERTIFICATE - Marketing
Sri Lanka Institute of Marketing - SLIM
Advance level - Commerce -
St.Joseph's College
Ordinary level -
St.Joseph's College
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