Summary
Overview
Work History
Education
Skills
Personal Information
Non Related Referees
School
Extracurricular Activities
Disclaimer
Roles And Responsibilities
Timeline
Generic
Isuru Wickramasooriya

Isuru Wickramasooriya

Kurunegala

Summary

To be a premier professional in Information Technology, with an outstanding performance level, where there is an opportunity to exercise my knowledge and skills, while effectively contributing to organizational development and to society. Highly skilled in managing network and computer systems, with a proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities, and the ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.

Overview

11
11
years of professional experience

Work History

Network Administrator

Dankotuwa Porcelain PLC
01.2018 - Current
  • Meeting with the IT Manager to discuss system needs
  • Designing and installing computer hardware configurations
  • Installing software and networking systems
  • Troubleshooting network and software issues
  • Installing high-level software security systems
  • Training staff on newly installed hardware and software systems
  • Fixing hardware, software, and networking issues
  • Responding to general IT requests
  • Ensuring security software is kept up to date
  • Filing monthly reports for the IT Manager
  • Microsoft Office 365 E-mail administration
  • IT system administration for ERP System / IFS & SAP
  • Handling windows server 2008 R2 & windows server 2012 R2 and windows server 2022
  • Handling and configurations routers, switches & Network access points
  • Handling Fire walls (FortiGate, watch guard)
  • Troubleshooting user computers
  • (apple mac OS & MS windows)

Associate Network Engineer

LAUGFS Holdings PLC
01.2017 - 01.2018
  • Developed policies, procedures, guidelines, and standards for network operations.
  • Managed vendor relationships by working closely with representatives from different companies on a regular basis.
  • Resolved complex technical issues involving multiple vendors in a timely manner with minimal disruption of services.
  • Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
  • Evaluated existing processes related to networking infrastructure management and proposed improvements accordingly.
  • Evaluated new technology and network products for potential benefits to the organization.
  • Implemented various networking projects with minimal supervision while meeting deadlines.
  • Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
  • Troubleshoot complex network issues, reducing downtime and improving user satisfaction.
  • Managed wireless networking setups, including access point placement and security configurations, to ensure robust mobile connectivity.
  • Analyzed user needs in order to design appropriate network architectures that meet current demands as well as future growth.
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN, and wireless networks.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.

IT Executive

LAUGFS Holdings PLC
01.2015 - 01.2017
  • Procured IT resources for strategic and operational computing requirements.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Managed the installation of hardware and software systems related to information technology infrastructure.
  • Provided technical support to users in troubleshooting hardware and software issues.
  • Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
  • Examined metrics and prepared IT project progress reports.
  • Established service level agreements with internal customers for timely resolution of IT requests.
  • Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
  • Analyzed workflows and established priorities for daily operations.

IT Technician

LAUGFS Holdings PLC
01.2014 - 01.2015
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation, and configuration, printing.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Troubleshot system issues related to network connectivity, software installation, and configuration, andprinting.
  • Troubleshot system issues related to network connectivity, software installation, and configuration, printing.
  • Troubleshot system issues related to network connectivity, software installation, and configuration, printing.

Education

BCS (Dip) -

ESOFT Computer studies
Kurunegala

ICT Diploma -

IDM Institute
Kurunegala

MCP -

IDM institute
Kurunegala

Computer Hardware engineering course -

Ray Tonics Computer Studies (pvt)Ltd

CCNA course -

vocational training center
Kandy

Skills

  • Network troubleshooting
  • Hardware configuration
  • Network security
  • Software installation
  • Network documentation
  • Vendor management
  • Disaster recovery
  • System auditing
  • IT project management
  • User training
  • Problem-solving
  • Effective communication
  • Team collaboration
  • Process improvement
  • Technical support
  • IP Addressing
  • Network automation
  • Windows 95/98/2000/XP/XP pro/nt
  • Network architecture
  • Storage area networks
  • Wireless networking
  • Windows server
  • Network security management
  • Load balancing
  • Data backups
  • Network repairs and maintenance
  • Switch configuration
  • Hardware and software monitoring
  • Server management
  • Infrastructure planning
  • Connectivity resolution
  • Technical analysis
  • Software management
  • Quality assurance
  • Risk assessment
  • New program installations
  • Hardware installation
  • New technology integration
  • Client-Server Technology
  • Organizational skills
  • Product development
  • Script writing
  • Hardware diagnostics
  • Packet loss testing

Personal Information

  • Age: 40
  • NIC Number: 850581045 V
  • Date of Birth: 02/27/85
  • Gender: Male
  • Nationality: Sri Lankan
  • Marital Status: Married
  • Religion: Buddhist

Non Related Referees

  • Mr. Rajeewa Gorge, General Manager, Axiata Digital Labs, rajeewa.george@axiatadigitallabs.com, 077-351-0345
  • Mr. B.N Weerasekara, Chief Operating Officer, PayMedia PVT LTD., buddhi@paymedia.lk, 077-201-2222

School

Maliyadeva College

Extracurricular Activities

Active Member of Under 19 Rugby team from 02 years Active Member of Astrological club - 2001 Committee member of school science society - 2001

Disclaimer

I do hereby declare that the above information furnished by me is accurate to the best of my knowledge.

Roles And Responsibilities

  • Meeting with the IT Manager to discuss system needs.
  • Designing and installing computer hardware configurations.
  • Installing software and networking systems.
  • Troubleshooting network and software issues.
  • Installing high-level software security systems.
  • Training staff on newly installed hardware and software systems.
  • Fixing hardware, software, and networking issues.
  • Responding to general IT requests.
  • Ensuring security software is kept up to date.
  • Filing monthly reports for the IT Manager.
  • Microsoft Office 365 E-mail administration.
  • IT system administration for ERP System / IFS & SAP.
  • Handling windows server 2008 R2 & windows server 2012 R2 and windows server 2022.
  • Handling and configurations routers, switches & Network access points.
  • Handling Fire walls (FortiGate, watch guard).
  • Troubleshooting user computers. (apple mac OS & MS windows)

Timeline

Network Administrator

Dankotuwa Porcelain PLC
01.2018 - Current

Associate Network Engineer

LAUGFS Holdings PLC
01.2017 - 01.2018

IT Executive

LAUGFS Holdings PLC
01.2015 - 01.2017

IT Technician

LAUGFS Holdings PLC
01.2014 - 01.2015

BCS (Dip) -

ESOFT Computer studies

ICT Diploma -

IDM Institute

MCP -

IDM institute

Computer Hardware engineering course -

Ray Tonics Computer Studies (pvt)Ltd

CCNA course -

vocational training center
Isuru Wickramasooriya