Isuru Wickramasooriya
Kurunegala
Summary
To be a premier professional in Information Technology, with an outstanding performance level, where there is an opportunity to exercise my knowledge and skills, while effectively contributing to organizational development and to society. Highly skilled in managing network and computer systems, with a proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities, and the ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
11
11
years of professional experience
Work History
Network Administrator
Dankotuwa Porcelain PLC
01.2018 - Current
- Meeting with the IT Manager to discuss system needs
- Designing and installing computer hardware configurations
- Installing software and networking systems
- Troubleshooting network and software issues
- Installing high-level software security systems
- Training staff on newly installed hardware and software systems
- Fixing hardware, software, and networking issues
- Responding to general IT requests
- Ensuring security software is kept up to date
- Filing monthly reports for the IT Manager
- Microsoft Office 365 E-mail administration
- IT system administration for ERP System / IFS & SAP
- Handling windows server 2008 R2 & windows server 2012 R2 and windows server 2022
- Handling and configurations routers, switches & Network access points
- Handling Fire walls (FortiGate, watch guard)
- Troubleshooting user computers
- (apple mac OS & MS windows)
Associate Network Engineer
LAUGFS Holdings PLC
01.2017 - 01.2018
- Developed policies, procedures, guidelines, and standards for network operations.
- Managed vendor relationships by working closely with representatives from different companies on a regular basis.
- Resolved complex technical issues involving multiple vendors in a timely manner with minimal disruption of services.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
- Evaluated existing processes related to networking infrastructure management and proposed improvements accordingly.
- Evaluated new technology and network products for potential benefits to the organization.
- Implemented various networking projects with minimal supervision while meeting deadlines.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Troubleshoot complex network issues, reducing downtime and improving user satisfaction.
- Managed wireless networking setups, including access point placement and security configurations, to ensure robust mobile connectivity.
- Analyzed user needs in order to design appropriate network architectures that meet current demands as well as future growth.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN, and wireless networks.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
IT Executive
LAUGFS Holdings PLC
01.2015 - 01.2017
- Procured IT resources for strategic and operational computing requirements.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Provided technical support to users in troubleshooting hardware and software issues.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Examined metrics and prepared IT project progress reports.
- Established service level agreements with internal customers for timely resolution of IT requests.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Analyzed workflows and established priorities for daily operations.
IT Technician
LAUGFS Holdings PLC
01.2014 - 01.2015
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation, and configuration, printing.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Troubleshot system issues related to network connectivity, software installation, and configuration, andprinting.
- Troubleshot system issues related to network connectivity, software installation, and configuration, printing.
- Troubleshot system issues related to network connectivity, software installation, and configuration, printing.
Education
BCS (Dip) -
ESOFT Computer studies
KurunegalaICT Diploma -
IDM Institute
KurunegalaMCP -
IDM institute
KurunegalaComputer Hardware engineering course -
Ray Tonics Computer Studies (pvt)Ltd
CCNA course -
vocational training center
KandySkills
- Network troubleshooting
- Hardware configuration
- Network security
- Software installation
- Network documentation
- Vendor management
- Disaster recovery
- System auditing
- IT project management
- User training
- Problem-solving
- Effective communication
- Team collaboration
- Process improvement
- Technical support
- IP Addressing
- Network automation
- Windows 95/98/2000/XP/XP pro/nt
- Network architecture
- Storage area networks
- Wireless networking
- Windows server
- Network security management
- Load balancing
- Data backups
- Network repairs and maintenance
- Switch configuration
- Hardware and software monitoring
- Server management
- Infrastructure planning
- Connectivity resolution
- Technical analysis
- Software management
- Quality assurance
- Risk assessment
- New program installations
- Hardware installation
- New technology integration
- Client-Server Technology
- Organizational skills
- Product development
- Script writing
- Hardware diagnostics
- Packet loss testing
Personal Information
- Age: 40
- NIC Number: 850581045 V
- Date of Birth: 02/27/85
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Married
- Religion: Buddhist
Non Related Referees
- Mr. Rajeewa Gorge, General Manager, Axiata Digital Labs, rajeewa.george@axiatadigitallabs.com, 077-351-0345
- Mr. B.N Weerasekara, Chief Operating Officer, PayMedia PVT LTD., buddhi@paymedia.lk, 077-201-2222
School
Maliyadeva College
Extracurricular Activities
Active Member of Under 19 Rugby team from 02 years Active Member of Astrological club - 2001 Committee member of school science society - 2001
Disclaimer
I do hereby declare that the above information furnished by me is accurate to the best of my knowledge.
Roles And Responsibilities
- Meeting with the IT Manager to discuss system needs.
- Designing and installing computer hardware configurations.
- Installing software and networking systems.
- Troubleshooting network and software issues.
- Installing high-level software security systems.
- Training staff on newly installed hardware and software systems.
- Fixing hardware, software, and networking issues.
- Responding to general IT requests.
- Ensuring security software is kept up to date.
- Filing monthly reports for the IT Manager.
- Microsoft Office 365 E-mail administration.
- IT system administration for ERP System / IFS & SAP.
- Handling windows server 2008 R2 & windows server 2012 R2 and windows server 2022.
- Handling and configurations routers, switches & Network access points.
- Handling Fire walls (FortiGate, watch guard).
- Troubleshooting user computers. (apple mac OS & MS windows)
Timeline
Network Administrator
Dankotuwa Porcelain PLC
01.2018 - Current
Associate Network Engineer
LAUGFS Holdings PLC
01.2017 - 01.2018
IT Executive
LAUGFS Holdings PLC
01.2015 - 01.2017
IT Technician
LAUGFS Holdings PLC
01.2014 - 01.2015
BCS (Dip) -
ESOFT Computer studies
ICT Diploma -
IDM Institute
MCP -
IDM institute
Computer Hardware engineering course -
Ray Tonics Computer Studies (pvt)Ltd
CCNA course -
vocational training center
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