Isurinda Herath
Websites
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Internship at Marketing Department
Bank of Ceylon
07.2019 - 10.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Digital Marketing Coordinator
UTN Trading (PVT) LTD
03.2020 - 08.2020
- Developed and implemented campaigns for online advertising,
- Generated reports to monitor and analyze social media performance.
- Used Adobe Photoshop to design promotional materials, advertisements and mobile advertisements.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
Data Collecting Officer
Social Policy Analysis & Research Centre of University of Colombo
09.2020 - 11.2020
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
Management Trainee
Singhe Group of Companies
03.2021 - 12.2021
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
Managing Social Media pages
WAVE BOLGODA Hotel By Singhe Group Of Companies
01.2022 - Current
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Analyzing social media performance and suggesting improvements for enhanced effectiveness.
- Crafting targeted social media ads with specific audience parameters and keywords to maximize advertisement effectiveness.
Operations Analyst
HealthRecon Connect Sri Lanka
01.2022 - 09.2023
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Daily production carried out efficiently according to the daily production targets specified by management.
- Download/ verify correspondences from Box folder/ SFTP/ HER to fix denied claims.
- Ensure daily allocated denials are fixed as expected and submit report to the management.
- Ensure 30 plus paid rate is achieved as expected for the assigned client/s.
- Ensure QA reports are reviewed, fixed and responded back to the QA teams within 24 hours.
Education
BBA - Marketing
University of Colombo
Colombo, Sri Lanka01.2020
Diploma in Strategic Brand Management - Branding
Sri Lanka Institute of Marketing
Colombo04.2020
Executive Level - Accounting
Institute of Chartered Accountants of Sri Lanka
Colombo, Sri Lanka04.2018
Skills
- MS Office Package (Word, Excel, Power Point)
- Social Media Marketing Skills
- Photoshop Skills
- Organizing Skills
- Communication Skills
- People Skills
- Time Management
- Team Player
- Adaptable mindset
- Administrative support
- Commitment
Accomplishments
- Director of Public Relations and Publicity of Leo Club of University of Colombo 2018/19. Awarded as the Best club with Social media presence in District 306 C1 Conference.(LEO CLUB)
- • Awarded as the most outstanding project for health and nutrition in Leo District 306C1 conference and 2 nd Best Project for Health and Nutrition in Sri Lanka 2019. (LEO CLUB)
- • Achieved 21K Likes so far through effectively helping with Advertising.(WAVE BOLGODA)
- • Achieved different promotions targets by completing advertising with accuracy and efficiency. (WAVE BOLGODA)
- • Recognized as a Monthly Value Champion for 4 Months in HealthRecon Connect PVT LTD.
Professional
SLIM Diploma in Strategic Brand Management,
Chartered Accountancy (CA) Executive Level Completed
Certification
- Certificate of proficiency in Business English (University of Colombo)
- Diploma in English from Skill Development and Training International PVT LTD.
- Communicating with Executives Certificate (Linkedin Learning)
- Digital Marketing Foundations Certificate (Linkedin Learning)
- SEO Foundations Certificate (Linkedin Learning
Non Related Referees
- Dr. Eshan Goonatilleke, General Manager, Singhe Group of Companies, Moratuwa, 0775740675
- Mr. Shameer Morseth, Team Lead, HealthRecon Connect, 56, Dudley Senanayake Mawatha, Colombo 8, 0726220707
Timeline
Managing Social Media pages
WAVE BOLGODA Hotel By Singhe Group Of Companies
01.2022 - Current
Operations Analyst
HealthRecon Connect Sri Lanka
01.2022 - 09.2023
Management Trainee
Singhe Group of Companies
03.2021 - 12.2021
Data Collecting Officer
Social Policy Analysis & Research Centre of University of Colombo
09.2020 - 11.2020
Digital Marketing Coordinator
UTN Trading (PVT) LTD
03.2020 - 08.2020
Internship at Marketing Department
Bank of Ceylon
07.2019 - 10.2019
BBA - Marketing
University of Colombo
Diploma in Strategic Brand Management - Branding
Sri Lanka Institute of Marketing
Executive Level - Accounting
Institute of Chartered Accountants of Sri Lanka
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