Ishara Jayasinghe
KANDY
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
19
19
years of professional experience
Work History
Manager
UNIGLOBE SEYLAN TRAVEL
03.2015 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Senior Travel Consultant
UNIGLOBE SEYLAN TRAVEL
12.2006 - 03.2015
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Handled sensitive personal data with discretion.
- Used computer systems to print tickets and travel itineraries.
- Used company and vendor marketing resources to educate customers and close sales.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
Travel Consultant
Travel Consultant
02.2005 - 01.2006
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Education
INDUSTRY DISTRIBUTION AND FINANCIAL SERVICES
INTERNATIONAL AIR TRANSPORT ASSOCIATION
SOUTH AFRICA05.2011
BILLING AND SETTLEMENT PLAN PROCEDURES
INTERNATIONAL AIR TRANSPORT ASSOCIATION
SOUTH AFRICA11.2007
GDS -
GALILEO SOUTHERN AFRICA
SOUTH AFRICA 06.2007
AIRLINE TICKETING RESERVATIONS AND MARKERTING
INTERNATIONAL AIRLINE TICKETING ACADEMY
COLOMBO SRILANKA10.2006
High School Diploma -
ST ANTHONY'S COLLEGE
KANDY SRI LANKA04.2006
Skills
Excellent customer service skills that ensure client satisfaction with vacation packages and travel itineraries
Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies
Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations
Extensive knowledge and education of the top tourist destinations around the world
Capable of effectively prioritising, multi-tasking and handling high volumes
Strong skills on travel industry systems (ie GDS)
Languages
Sinhala
Native language
English
Advanced
C1
Timeline
Manager
UNIGLOBE SEYLAN TRAVEL
03.2015 - 10.2023
Senior Travel Consultant
UNIGLOBE SEYLAN TRAVEL
12.2006 - 03.2015
Travel Consultant
Travel Consultant
02.2005 - 01.2006
INDUSTRY DISTRIBUTION AND FINANCIAL SERVICES
INTERNATIONAL AIR TRANSPORT ASSOCIATION
BILLING AND SETTLEMENT PLAN PROCEDURES
INTERNATIONAL AIR TRANSPORT ASSOCIATION
GDS -
GALILEO SOUTHERN AFRICA
AIRLINE TICKETING RESERVATIONS AND MARKERTING
INTERNATIONAL AIRLINE TICKETING ACADEMY
High School Diploma -
ST ANTHONY'S COLLEGE
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