ISHAN P.T. GOMEZ
Colombo,11
Summary
Dynamic operations professional with extensive experience at FedEx International Express, excelling in logistics coordination and customer relationship management. Proven track record in vehicle management and quality assurance, ensuring seamless supply chain operations. Adept at fostering positive client interactions and driving team success through effective communication and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Admin Coordinator
Mines Advisory Group
Colombo
05.2022 - Current
- Day-to-day activities in relation to driving requirements in the Colombo office
- Delivery /collection of letters to governmental and other organizations when never required in the Colombo office.
- Prior to driving a vehicle, the driver will inspect the vehicle for damage; existing damage is recorded in the Vehicle Body Inspection Sheet. New damage to the vehicle was recorded on the Loss / Damage Report and submitted to the fleet coordinator
- Drive the vehicle in a safe way, as per instructions set out in MAG SL Driver and Driving Standards and MAG SL Vehicle Management Procedures.
- All required repairs and maintenance to the vehicle should be communicated to the Fleet officer and Logistics manager in advance who in turn will arrange and authorize expenditure as per MAG logistics and procurement policies.
- Ensure Colombo-based accommodation provisions are made for national and international level staff and relevant communications are made in a timely manner.
- Ensure program Airport arrival and departure transports are arranged for national and international travelers.
- Ensure Trains/buses are booked for inbound travelling from/to the field/country office/field for program staff when necessary.
- Ensure all utility services/maintenance services of equipment at the Country Office and Colombo-based lease premises are always maintained at a serviceable level for smooth functioning including the Colombo-based MAG leased premises.
- Ensure all Colombo-based monthly utility bills/hotel bills, and transportation bills are submitted to the Finance department in advance to avoid interruption due to payment delays.
- Be responsible for the administration of courier documents/parcels between Colombo/Vavuniya/Colombo.
- Works together with the logistics department & Supply chain officer on the refill of the country office and stationary stock, and cleaning materials monthly basis and maintains the database as well.
Operation Supervisor /Head of In-flight catering
Korean Air
Colombo
07.2011 - 02.2013
- Prepare flight briefing daily.
- Ensure spot number is updated in the system prior to flight arrival.
- Co-ordinate with relevant departments in Sri Lankan airlines whenever VIP, deportee, and wheelchair passenger's arrival.
- Liaise with Sri Lankan ground handling staff in preparation for daily checking counters.
- Report to the designated gate 20 minutes prior to aircraft arrival and ensure the aircraft door is open.
- Monitor in flight cleaning and catering ensures GD/PM, is handed over to the purser.
- Once all passengers are out of aircraft need to conduct an L/B checkup.
- Update cabin crew within flight sales report with passenger seat number.
- Make sure in-flight catering and cleaning is finalized prior to boarding.
- Co-ordinate with cabin crew for boarding sign.
- Ensure first class/business class passengers given high priority on boarding.
- Coordinating with CAA for landing permit.
Recovery Executive
FedEx International Express
Sri Lanka
04.2010 - 07.2011
- Liaise with Customer Services, Response Centre, and Business Support Team to ensure effective and accurate information is given to the customers.
- Deal with routine correspondence about any collection or recovery issue.
- Prepare refunds and write-offs and pass these to the appropriate Senior Officer for authorizations.
- Make sure recovers targets are met monthly.
- Ensure all invoices are distributed to the delivery team.
Operations Supervisor/Fleet Coordinator
FedEx International Express
Sri Lanka
04.2005 - 10.2008
- Promote good customer relations and portray a positive company image.
- Active involvement and understanding of quality Assurance Standards and initiatives within the operations Department.
- Upload of brokerage hold exceptions. Follow up with origin countries for missing documents.
- Resolving all outstanding COD and Custom duty cases.
- Promote a positive attitude and strive for continuous team building.
- Fulfill any other duties deemed necessary by the management.
- Developed a key relationship with internal colleagues, FEDEX branches and Hubs.
- Highlights appropriate feedback to OPS managers regarding any service failures and major customer complaints, which may require assistance or management decision.
PUD Control Team Leader/ Fleet Coordinator Road Network Coordinator GCC
TNT International Express
UAE
10.2002 - 04.2005
- Promote good customer relations and portray a positive company image.
- Active involvement and understanding of quality Assurance Standards and initiatives within the operations Department.
- Upload of brokerage hold exceptions. Follow up origin countries for missing documentation.
- Ensure all Import and export documentation are pre-organized prior to arrival of Air and Sea cargo.
- Liaise with Customs for imports clearance.
Customer Service Agent - backline/Frontline-Team Leader
TNT International Express
UAE
11.1998 - 01.2001
- Effective handling of customer expectation and requirements through systematic processing of Delivering resolutions claims and customer complaints.
- Assist customers in all aspects of documentation and problem solving.
- To provide complete support to customer services and rest of business department team in promoting service excellence.
- Assist frontline staff and backline staff in seeking further investigations and resolutions to customer inquiries and complains not solvable at point of interface.
Customer Service executive - Transportation Supervisor
DHL Worldwide Express
Sri Lanka
- Handle incoming calls.
- Ensure delivery is done within the stipulated time.
- Set up dell view and pick-up targets and commission for the delivery staff.
- Liaise with all the other departments for operational requirements.
Call Center Agent-Supervisor /Cashier
Pizza Hut-Colombo
Colombo
- Handle incoming calls.
- Ensure delivery is done within the stipulated time.
- Set up delivery and pick-up targets and commission for the delivery staff.
Education
Active & Passive Fire Protection System for High Rise Building -
CETRAC
Sri Lanka05.2024
Import Procedure and documentation -
National Chamber of Commerce of Sri Lanka
Sri Lanka04.2023
DG Certification for passenger aircraft and Cargo aircraft -
Korean Air
01.2018
Diploma in Marketing Management -
Summerset College Colombo
Colombo, Sri Lanka04.2015
Certification for flight Support Agent -
Korean Air and Civil Aviation South Korea
01.1993
Diploma Certificate in NIT Computer Institute -
Institute UAE
UAEGeneral Certificate of Education (O/L) -
S D S Jayasinghe College
Colombo, Sri LankaSkills
- Vehicle management
- Logistics coordination
- Supply chain operations
- Document preparation
- Quality assurance
- Customer relationship management
Certification
I hereby certify that the following information is true and correct to the best of my knowledge.
References
- Mr. Shennon Lafaber, Sales Manager, Korean Air, Sri Lanka, Maldives, 077-7420079
- Mr. Dhanushka Wijewardena, Assistant Manager, Hatton Plantation Plc, 070-4425111
Timeline
Admin Coordinator
Mines Advisory Group
05.2022 - Current
Operation Supervisor /Head of In-flight catering
Korean Air
07.2011 - 02.2013
Recovery Executive
FedEx International Express
04.2010 - 07.2011
Operations Supervisor/Fleet Coordinator
FedEx International Express
04.2005 - 10.2008
PUD Control Team Leader/ Fleet Coordinator Road Network Coordinator GCC
TNT International Express
10.2002 - 04.2005
Customer Service Agent - backline/Frontline-Team Leader
TNT International Express
11.1998 - 01.2001
Customer Service executive - Transportation Supervisor
DHL Worldwide Express
Call Center Agent-Supervisor /Cashier
Pizza Hut-Colombo
Active & Passive Fire Protection System for High Rise Building -
CETRAC
Import Procedure and documentation -
National Chamber of Commerce of Sri Lanka
DG Certification for passenger aircraft and Cargo aircraft -
Korean Air
Diploma in Marketing Management -
Summerset College Colombo
Certification for flight Support Agent -
Korean Air and Civil Aviation South Korea
Diploma Certificate in NIT Computer Institute -
Institute UAE
General Certificate of Education (O/L) -
S D S Jayasinghe College