INDULA DHARMARATHNE
SYSTEMS ADMINISTRATOR
Colombo,11
Summary
Accomplished IT professional with over 5 years of experience in system administration, specializing in information security, network management, and ICT infrastructure. Skilled in optimizing IT systems, implementing robust security measures, and delivering high-quality support services. Proven ability to lead incident response, manage complex ICT environments, and develop security policies, with a focus on enhancing organizational efficiency.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
System Administrator (Information Security & ICT Infrastructure) - Executive Grade
Colombo Dockyard PLC
Colombo, Colombo District
3 2021 - Current
- Managed firewall, endpoint, and email security operations.
- Managed Microsoft Office 365 and VMware environments, ensuring seamless operations.
- Managed ICT infrastructure of the organization.
- Managed user support operations with internal and external clients of the company.
- Led system and network administration operations to enhance performance.
- Managed backup solutions, ensuring data availability and system reliability.
- Managed CCTV operations.
- Spearheaded incident response initiatives to mitigate IT operational disruptions.
- Developed and enforced comprehensive ICT security and operational policies.
- Conducted training and awareness sessions to improve organizational information security standards.
System Administrator (Network & Systems Management) - Supervisor Grade
Colombo Dockyard PLC
Colombo
3 2019 - 3 2021
- Managed operations to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Performed operations related to Microsoft 365.
- Performed operations related to VMware.
- Managed corporate network and ICT infrastructure to ensure smooth daily operations
- Troubleshot and resolved network, system, and security issues, reducing downtime
- Led helpdesk operations, improving service delivery for internal stakeholders
- Installed and evaluated software/hardware to meet business requirements
- Managed backup solutions, ensuring data availability and system reliability.
Trainee
Colombo Dockyard PLC
Colombo, Colombo District
10.2017 - 03.2019
- Provided support in system and network administration operations.
- Assisted the ICT team with daily tasks, gaining hands-on experience in IT support and troubleshooting.
Education
Master of Science - Cyber Security & Forensics
University of Westminster
United Kingdom 07.2021 - 07.2023
Bachelor of Science - Computer Networks And Security
Birmingham City University
United Kingdom 01.2017 - 09.2017
National Diploma - Information Technology
SLIIT Academy
Colombo 01.2015 - 12.2016
Certificate Course - Computer Science
National Institute of Business Management
Colombo 09.2014 - 02.2015
Skills
Firewall Security
Endpoint Security
Email & Mobile Security
Virtualization (VMware)
Microsoft Office 365 Administration
System Administration
IT Support & Troubleshooting
Windows OS (Windows 7/10/11, Windows Server)
Backup Solutions (Arcserve, Commvault)
Android & iOS Troubleshooting
ICT Infrastructure Management
ICT Policy Development
CCTV Operations
Certification
Creating Your IT Strategy (LinkedIn Learning)
Accomplishments
- Migrated over 500 mailboxes to Office 365 cloud, improving communication efficiency.
- Set up multiple Office 365 tenants, streamlining IT operations.
- Standardized the IT environment by migrating over 400 PCs/Laptops to Windows 10/11.
- Upgraded SOPHOS firewall firmware, enhancing network security.
- Implemented SOPHOS Email Security Gateway and Mobile Security, improving security measures.
Strengths
- Adaptable, with strong problem-solving abilities and commitment to continuous learning.
- Skilled in managing multiple projects under tight deadlines.
- Excellent communication and leadership skills, fostering collaboration across teams.
- Proven ability to work independently or in team-oriented environments.
Timeline
Master of Science - Cyber Security & Forensics
University of Westminster
07.2021 - 07.2023
Trainee
Colombo Dockyard PLC
10.2017 - 03.2019
Bachelor of Science - Computer Networks And Security
Birmingham City University
01.2017 - 09.2017
National Diploma - Information Technology
SLIIT Academy
01.2015 - 12.2016
Certificate Course - Computer Science
National Institute of Business Management
09.2014 - 02.2015
System Administrator (Information Security & ICT Infrastructure) - Executive Grade
Colombo Dockyard PLC
3 2021 - Current
System Administrator (Network & Systems Management) - Supervisor Grade
Colombo Dockyard PLC
3 2019 - 3 2021
Creating Your IT Strategy (LinkedIn Learning)
IT Service Management Foundations (LinkedIn Learning)
Customer Service: Problem Solving and Troubleshooting (LinkedIn Learning)
Cybersecurity Awareness: Cybersecurity Terminology (LinkedIn Learning)
Windows 11 for IT Pros First Look (LinkedIn Learning)
IT Support for a Hybrid Workforce (LinkedIn Learning)
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