HUSSAIN SHABIR
IT - MANAGER
Dematagoda
Summary
Insightful information technology manager with over 10 years of IT leadership experience, overseeing infrastructure, application support, and security services. Committed to ensuring customer satisfaction through the focused delivery of technical solutions. Recognized as a proven leader in effectively managing operations, maintenance, and support for complex systems. Demonstrates expertise in developing innovative business solutions by leveraging diverse methodologies and delivering engineering solutions for top organizations. Skilled in request for proposal development, conducting technology needs assessments, and providing comprehensive staff training.
Overview
10
10
years of professional experience
24
24
years of post-secondary education
4
4
Languages
Work History
Manager - IT
Aviyana Ceylon
01.2025 - Current
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Evaluated emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Fostered partnerships between IT department and third-party vendors to ensure the security of integrations and data sharing.
- Ensured seamless integration of new acquisitions into existing IT infrastructure, facilitating a smooth transition period for all parties involved.
- Coordinated with HR department to recruit highly skilled talent for open positions within the IT team.
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
Information Technology Associate Manager
KONNECT BPO TECHNOLOGIES
01.2018 - 01.2025
- Spearheaded the implementation of ISO 27001 standard by creating and implementing policies and training programs
- Developed key performance indicators and SLAs based on stakeholder requirements
- Designed and implemented tailored call center and data center solutions
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Defined enterprise architecture in line with current and future requirements
- Established a robust internal audit program that maintained compliance with ISO requirements while continually identifying opportunities for improvement.
- Recruited, trained, and retained talent to address key skills and talent gaps
- Championed employee engagement in cybersecurity initiatives, leading to increased awareness and adherence to best practices.
- Guided and supported line managers and staff on all things IT
- Led the deployment of advanced cybersecurity measures to protect client data against potential threats
- Established and maintained strong relationships with stakeholders to ensure continuous improvement and client satisfaction
- Managed vendor relationships and negotiated contracts to secure cost-effective solutions for projects
- Coordinated with cross-functional teams across different time zones to deliver projects on time and within budget
- Streamlined quality management processes by identifying areas for improvement and implementing best practices in alignment with organizational goals.
LOCAL IT ADMINISTRATOR
DEBUG GROUP OF COMPANIES
01.2017 - 09.2018
- Company Overview: OUTSOURCED TO QATAR AIRWAYS, COLOMBO, SRI LANKA
- Provided a range of IT services to all departments (Commercial, Ground Services, Cargo, and Finance) and coordinated all employee IT issues across Sri Lanka
- Maintained and troubleshoot IT network servers, PABX systems, and client PCs
- Guided and supported line managers and staff on all IT-related matters
- Assisted in developing policies on IT-related issues, including working conditions, performance management, and cost reduction
- Server Administration
- Client Handling
- Network architecture
- Skill Coordination
- Project Management
- OUTSOURCED TO QATAR AIRWAYS, COLOMBO, SRI LANKA
SENIOR IT TECHNICAL/SALES ASSOCIATE
CORPORATE TECHZONE (PVT) LTD
01.2015 - 11.2016
- Acquired corporate customers and liaised with them for IT hardware and software requirements
- Made custom-tailored contracts for corporate clients
- Planned, developed, and implemented effective marketing strategies
- Monitored ongoing market trends and implemented collateral strategies
- Built trust relationships with product suppliers
- Provided on-site troubleshooting for IT issues
- Conducted product training for IT administrators and colleagues
- Created spec sheets for merchandise
Education
Certified Information System Security Professional - Information Security
Packt
United Kingdom 04.2001 -
Executive Master of Science - Information Security
Asia E University
Asia E Universtity10-2025
CCNA - Software/Hardware troubleshooting
Cisco Networking Academy - VTA
Skills
Vulnerability assessment
Identity and Access management
Disaster recovery strategies
Security awareness training
Intrusion detection systems
Network security implementation
Data privacy compliance
Regulatory compliance
Ethical hacking techniques
Vendor risk management
Cybersecurity strategy development
Risk management expertise
Security policy creation
Accomplishments
Successfully led the implementation of the Information Security Management System (ISO 27001), achieving compliance with industry best practices and regulatory requirements. Developed and enforced security policies, reducing data breach risks and strengthening compliance. Spearheaded employee training programs, enhancing security awareness across departments. Streamlined security audits and risk assessments, ensuring continuous improvement and operational resilience. Played a key role in fostering a security-first culture, safeguarding sensitive client data, and reinforcing Konnect BPO’s reputation for secure and reliable operations.
Timeline
Manager - IT
Aviyana Ceylon
01.2025 - Current
Information Technology Associate Manager
KONNECT BPO TECHNOLOGIES
01.2018 - 01.2025
LOCAL IT ADMINISTRATOR
DEBUG GROUP OF COMPANIES
01.2017 - 09.2018
SENIOR IT TECHNICAL/SALES ASSOCIATE
CORPORATE TECHZONE (PVT) LTD
01.2015 - 11.2016
Certified Information System Security Professional - Information Security
Packt
04.2001 -
CCNA - Software/Hardware troubleshooting
Cisco Networking Academy - VTA
Executive Master of Science - Information Security
Asia E University
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