Hiruni Amaranga
Kandy
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive - International Student Consultant
VIEC Sri Lanka
Kandy
01.2023 - Current
- Maintained strong and professional relationships with students throughout the Visa process.
- Engaged in regular professional development activities such as attending international webinars or reading relevant literature to stay abreast of current trends in the consulting industry.
- Participated in University trainings and completed relevant programs managing new hires to bring new team members up to speed.
- Identified the needs of students promptly and efficiently with good student reviews.
- Maintained positive working relationships with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized a document management system to organize student files and company files ,keeping up-to-date and easily accessible data.
Executive- Operations
Legacy Healthcare LLC
Kandy
06.2022 - 01.2023
- Managed the day-to-day insurance claims and calls of a USA-based BPO organization.
- Resolved client complaints quickly while ensuring client satisfaction levels remained high.
- Generated reports detailing progress on all claim-related and operational tasks and initiatives.
- Created and updated operational documents and database records.
Junior Associate
Sri Lanka Institute of Marketing
Kandy
01.2021 - 06.2022
- Monitored student feedback through surveys and focus groups and Prepared lecture evaluations, reports, and coordination,
- Marketing and Student Counseling (Direct students to the most suitable path as per their requirements)
- Attending promotional campaigns and education exhibitions (edex, future minds, eduFirst)
- Planning , presenting and monitoring education webinars and workshops conducted by SLIM
Intern
Sri Lanka Institute of Marketing
Kandy
12.2019 - 01.2021
- Answered incoming calls from students seeking assistance or information.
- Data entry and Database handling
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
Administration Assistant- Part Time
Greater Kandy Water Supply Project
Katugasthota, Kandy
01.2018 - 12.2018
- Organized and maintained files, including electronic records.
- Answered incoming calls in a professional manner.
- Provided administrative support to the management team.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Professional Certificate in Marketing -
Sri Lanka Institute of Marketing
01-2020
Diploma - English
Esoft Metro Campus
Kandy, Sri Lanka01-2019
Level 1 - Certificate - Information Technology
British Computer Society
UK01-2018
G.C.E. A/L ( C- 1, S-2 ) - Technology Stream
Pushpadana Girls' College
Kandy, Sri Lanka 01-2016
G.C.E. O/L 2013 (A- 7, C-1, S-1) -
Swarnamali Girls' College
Kandy, Sri Lanka 01-2013
Post Graduate Diploma in Marketing -
Sri Lanka Institute of Marketing
Skills
- English Language fluency in both writing and speaking
- A good competency in computer literacy
- Leadership skills and team cohesiveness
- Creative thinking and analytical skills
- Proven outstanding performances of demonstrating, presenting, and good communication skills
Personal Information
- Date of Birth: 03/11/1997
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Married
Projects
Organized a workshop series to uplift Business and Professional English knowledge of cooperates -"English Clinic" at SLIM - kandy (2021/2022)
Affiliations
*Secretary- Student Association
Sri Lanka Institute of Marketing, 2024
*Committee Member- Legacy Health Recreational Committee
Legacy Health LLC, 2023
Accomplishments
SLIM Champions’ Night-Operation Level Sales: -Silver Award🥈
Issued by Sri Lanka Institute Of Marketing · Mar 2022
Certification
UK agent and counselor training- British Council
Jan 2024 · Credential ID 24180
Languages
- English
- Sinhala
References
References available upon request.
Timeline
Executive - International Student Consultant
VIEC Sri Lanka
01.2023 - Current
Executive- Operations
Legacy Healthcare LLC
06.2022 - 01.2023
Junior Associate
Sri Lanka Institute of Marketing
01.2021 - 06.2022
Intern
Sri Lanka Institute of Marketing
12.2019 - 01.2021
Administration Assistant- Part Time
Greater Kandy Water Supply Project
01.2018 - 12.2018
Professional Certificate in Marketing -
Sri Lanka Institute of Marketing
Diploma - English
Esoft Metro Campus
Level 1 - Certificate - Information Technology
British Computer Society
G.C.E. A/L ( C- 1, S-2 ) - Technology Stream
Pushpadana Girls' College
G.C.E. O/L 2013 (A- 7, C-1, S-1) -
Swarnamali Girls' College
Post Graduate Diploma in Marketing -
Sri Lanka Institute of Marketing
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