HINIDUMA LIYANAGE DINUSHA THILINI
Vancouver
Summary
Operational management professional prepared to streamline processes and enhance team productivity. Expertise in optimizing workflows and managing cross-functional teams to meet organizational objectives. Recognized for fostering collaborative environment and adapting to evolving business needs, ensuring smooth operations and high performance.
Overview
19
19
years of professional experience
Work History
Operational Manager
Starline Watch Technicians
10.2016 - 12.2024
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Sales Associates
SINGWAYS ,Arda Trading Co.WLL
10.2013 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Gateway Computer Services (pvt) Ltd
01.2006 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Master of Science - Strategic Management
Asia E University
Malaysia10-2024
MBA - Business Administration
Asia E University
Malaysia08-2024
International Computer Driving Licenece -
ECDL Foundation
08.2010
International Advanced Diploma In IT & Business Management -
NCC Center
01.2007
International Diploma In computer Studies -
NCC Center
10.2004
GCE Advanced Level -
Sri Lanka Education Department
08.2003
GCE Ordinary Level -
Sri Lanka Education Department
12.1999
Skills
- Problem solving
- Employee relations and conflict resolution
- Business management
- Customer service
- Team leadership
- Inventory management
- Employee motivation
Accomplishments
- Best Employer 2008
- The silver standard Of the International Award for Young People 2001
Languages
English
Professional Working
Arabic
Elementary
Sinhala
Native or Bilingual
Hobbies and Interests
Drawing Mandala Arts
Personal Information
- Date of Birth: 03/03/83
- Nationality: Sri Lankan
Mandala arts
It is a mind relaxing art
Timeline
Operational Manager
Starline Watch Technicians
10.2016 - 12.2024
Sales Associates
SINGWAYS ,Arda Trading Co.WLL
10.2013 - 02.2016
Assistant Manager
Gateway Computer Services (pvt) Ltd
01.2006 - 02.2013
International Computer Driving Licenece -
ECDL Foundation
International Advanced Diploma In IT & Business Management -
NCC Center
International Diploma In computer Studies -
NCC Center
GCE Advanced Level -
Sri Lanka Education Department
GCE Ordinary Level -
Sri Lanka Education Department
Master of Science - Strategic Management
Asia E University
MBA - Business Administration
Asia E University
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