H G Samitha Gamalath

• Carrying out audits on existing HSBC UK cash ISA transfer processes to ensure client instructions are completed error free and within regulatory timeframes.
• Reviewing bank procedures, ensuring they are up to date and accurately reflect the operational processes.
• Conducting staff trainings and upskilling sessions, identifying and addressing knowledge gaps.
• Supporting the operational team in meeting BAU targets, regulatory deadlines and service level agreements.
• Preparing management information reports pertaining to capacity planning, work allocation, variance analysis and Internal controls.
• Investigating complaints or concerns raised by clients and external banks, rectifying errors and escalating issues that require senior management attention.
• Being the primary contact point for senior management, internal departments, and external parties for technical, product, service or process related queries pertaining to ISAs.
• Supporting the implementation of automation projects such as Blueprism Robotic Process Automation (RPA) and Microsoft Dynamics.

• Conducting external audits on client companies to ensure the financials are free from material errors, omissions and comply with regulations.
• Reviewing financial statements, gathering and analyzing data to verify accurate representation of transactions.
• Assisting team members with audit engagements to meet strict deadlines.
• Planning and completing audit files using established checklists.
• Communicating issues to supervisor, identifying and proposing possible solutions.
• Liaising with client Accounting/Finance team to obtain required information and for clarification of details.

• Acting on instructions received from HSBC UK and first direct personal banking customers concerning account opening, account maintenance and product closure.
• Reviewing payment instructions for accuracy, authorisation and facilitating payments via electronic fund transfers and manual cheque payments.
• Liaising with customers, onshore and offshore teams to clarify certain instructions and to obtain further details.
• Investigating and resolving transaction disputes and chargeback requests raised by HSBC UK cardholders pertaining to various debit and credit card transactions.
• Training and accrediting new staff on work processes, and continuously monitoring and providing feedback during learning curves.

Achievements

Star of the month awards received in December 2014, June 2015 and December 2017 in recognition of performance.

• Performing reconciliation activities for various investment funds and identifying and/or resolving any discrepancies that may arise from each funds trading activity prior to releasing the fund details to the subsequent valuation process.
• Performing valuation activities for investment funds through pricing of fund securities, Gross asset value (GAV) and Net asset value (NAV) calculations and subsequently releasing the valuation packs to the end client for publishing.
• Posting journal entries to accurately reflect the transactions occurred in the fund’s trading activity.
• Communicating with internal and external party stakeholders responsible for each fund based in Hong Kong, Singapore and Australia.
• Attending training sessions to facilitate the migration of new funds to ensure smooth operation from inception onwards.
• Maintaining and updating standard operating procedures of funds administered.
• Conducting weekly team meetings to discuss concerns, quality improvement and to share best practices.

• Reviewing requests received from external UK based audit firms and preparing reports that are required by auditors as part of the financial year end audit of HSBC UK based business customers.
• Liaising with Relationship Managers and external auditors to confirm further details, to advise on discrepancies and seek authorisation.
• Conducting staff training sessions to ensure sufficient backup of trained staff towards the financial year end.
• Reviewing the work of junior staff prior to releasing the report letters to external auditors.
• Documenting errors, providing feedback and conducting team meetings to discuss frequent errors.

Achievements

Certificate of Appreciation received in recognition of performance in October 2011.