Heshanka Thilakarathna

Connexease is a multi-channel, conversational, support platform for Customer Care domain. It is a plug & play user interface for headless customer care support channel integration platforms and It works with both brands and 3rd party outsourcing companies.

• Actively participated in sprint planning meetings, daily stand-ups, backlog grooming sessions providing valuable input towards project completion timelines.
• Worked in Agile Scrum team environment with high-tempo production cadence.
• Created enhancements to resolve client problems and meet operational standards.
• Maximized code maintainability with modular design principles and thorough documentation.

• Worked on a double dating mobile application with Flutter/Dart, for client company: Doubble.
• Was primarily responsible for the major redesign of the application.
• Worked closely with UX/UI designers to translate wireframes into functional prototypes, ensuring consistent visual design across all platform versions.
• Increased app store ratings by consistently delivering high-quality updates and improvements based on user feedback.

• Worked on a customer service chat mobile application with Flutter/Dart, for client company: Connexease [available in PlayStore and App Store as Connexease].
• Collaborated with cross-functional teams to develop innovative solutions for complex client requirements.
• Developed responsive layouts for optimal viewing across various screen sizes and devices.
• Participated in code reviews, offering constructive feedback while also learning from peers' expertise.
• Tracked post-deployment bug reports to recognize and resolve trends among user-reported faults and complaints.

• Eternal:

- Worked on implementing the front-end designs of this mental health chat assistant application.

• Reampt:
- Implemented the front-end of a digital business card application called 'Kardit' which stores business card information by simply scanning a business card with the mobile phone camera.

• Developed custom mobile applications tailored to clients' specific needs, resulting in increased customer satisfaction.

• Contributed to 'Otello GuestApp' to create a hotel guest application using Flutter/Dart technologies for this cross-platform app. The hotel guests are able to view hotel events, make reservations and a lot more with this app.
• The app is available on playstore and appstore as 'Otello GuestApp'.
• Created necessary documentation.
• Collaborated with cross-functional teams to develop innovative solutions for complex client requirements.

• Involved in multiple tasks useful for setting up the company: Tunnll.

• Assisted students with the freshman Engineering course Physics 102 laboratory experimental work.

• Assisted students with programming related issues in the Python language.

• Developed various android applications.