Summary
Overview
Work History
Education
Skills
References
Community And Volunteer Experience
Technical Systems
Timeline
Generic

Heshan Cooray

Pakuranga

Summary

Dynamic professional with extensive experience in trade finance operations at Hatton National Bank, recognized for maintaining 100% compliance with international regulations. Proven ability in process improvement and client communication, streamlining document processing, and enhancing customer satisfaction. Skilled in Letters of Credit and risk mitigation, driving operational excellence in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Retail Sales Supervisor

Briscoes Group
Panmure
10.2023 - Current
  • Provide exceptional customer service while managing inventory, POS, and team coordination responsibilities.
  • Support operational targets, resolve customer complaints, and assist in store leadership functions.

Bank Executive – Trade Finance

Hatton National Bank
Colombo
07.2007 - 08.2023
  • Processed and verified complex Import and Export documentation, ensuring full compliance with ICC rules and client contracts.
  • Handled Documentary Letters of Credit, Bank Guarantees, and Trade Loans efficiently, reducing processing errors.
  • Liaised directly with importers, exporters, and correspondent banks to resolve queries and ensure timely settlement.
  • Ensured adherence to AML/KYC and internal risk policies.
  • Supported internal audit and compliance teams with reporting and documentation reviews, contributing to a consistently strong audit record.
  • Conducted client training and support, guiding them through complex trade transactions and documentation requirements.
  • Identified client needs and referred cross-selling opportunities to senior Trade Relationship Managers.
  • Worked closely with credit and treasury teams on foreign exchange risk exposure and loan rollovers.
  • Led internal training sessions on new trade products and system upgrades for junior staff.
  • Key Achievements:
  • Maintained 100% compliance with international trade and sanctions regulations.
  • Recognized for streamlining L/C and collection document processing, reducing turnaround time.
  • Contributed to increased customer satisfaction scores through proactive issue resolution.

Education

Master of Business Informatics -

ICL Graduate Business School
Auckland, NZ
01.2024

MBA - International Business

Canterbury Christ Church University
UK
01.2022

Diploma in Applied Banking and Finance -

Institute of Bankers of Sri Lanka
Sri Lanka
01.2021

Certificate in Banking and Finance -

Institute of Bankers of Sri Lanka
Sri Lanka
01.2013

Skills

  • Trade Finance Operations
  • Letters of Credit (L/Cs)
  • Documentary Collections
  • Bank Guarantees
  • Trade Loans
  • Foreign Exchange Handling
  • Client & Stakeholder Communication
  • Telegraphic Transfers
  • Issuance of Shipping Guarantees
  • Compliance (AML/KYC, Sanctions)
  • Process Improvement
  • Risk Mitigation
  • Microsoft Office Suite

References

Available upon request.

Community And Volunteer Experience

  • Financial Literacy Facilitator – Delivered workshops on budgeting and trade awareness in community forums.
  • Retail Sales Mentor – Guided junior staff in customer service and operational processes.
  • Event Coordinator (HNB) – Managed corporate customer events and staff workshops.

Technical Systems

  • SAP
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Core Banking Systems

Timeline

Retail Sales Supervisor

Briscoes Group
10.2023 - Current

Bank Executive – Trade Finance

Hatton National Bank
07.2007 - 08.2023

Master of Business Informatics -

ICL Graduate Business School

MBA - International Business

Canterbury Christ Church University

Diploma in Applied Banking and Finance -

Institute of Bankers of Sri Lanka

Certificate in Banking and Finance -

Institute of Bankers of Sri Lanka

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Heshan Cooray