Hasindu Tharkana
Receptionist
Ranna
Summary
Experienced hospitality professional with a strong background in housekeeping, reception, and guest services. Demonstrated expertise in hotel operations, team management, and ensuring exceptional customer satisfaction while working at reputable hotels such as Grand Tamarind Lake Kataragama, Jetwing Lagoon, and Lankavatara Ocean Retreat. Holds certifications in Hotel Reception Housekeeping and Cookery from SLITHM, as well as an English certification from British Way Academy. Fluent in Sinhala with intermediate proficiency in English. Highly skilled in communication, leadership, and problem-solving. Extensive experience and diverse skill set will have a positive impact in any hospitality environment.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Receptionist
Lankavatara Ocean Retreat
08.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Tamarind Lake
, Colombo District
08.2022 - 02.2023
- Enthusiastic Receptionist at Kataragama Tamarind Lake with strong communication and customer service skills
- Experienced in managing front desk operations, handling guest inquiries, and ensuring a welcoming atmosphere
- Proficient in administrative tasks and adept at multitasking in a fast-paced environment, dedicated to providing exceptional guest experiences
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Room Attendant & Public Area Attendant
Jetwing Lagoon
01.2022 - 07.2022
- Dedicated Room and Public Area Attendant with experience at Jetwing Lagoon, skilled in maintaining cleanliness and hygiene standards in guest accommodations and common areas
- Known for attention to detail, strong organizational skills, and a commitment to enhancing the guest experience through exceptional service
- Capable of working efficiently both independently and as part of a team
Education
Housekeeping -
Sri Lanka Institute of Tourism & Hotel Management
01.2021 - 06.2021
Front Desk - undefined
Sri Lanka Institute of Tourism & Hotel Management
07.2021 - 12.2021
Cookery - undefined
Sri Lanka Institute of Tourism & Hotel Management
01.2023 - 06.2023
Certificate Level - undefined
British Way English Academy
Skills
Cleaning
undefinedPersonal Information
- Date of Birth: 10/11/01
- Nationality: Sri Lankan
Id Number
200128503055
Timeline
Receptionist
Lankavatara Ocean Retreat
08.2023 - 06.2024
Cookery - undefined
Sri Lanka Institute of Tourism & Hotel Management
01.2023 - 06.2023
Receptionist
Tamarind Lake
08.2022 - 02.2023
Room Attendant & Public Area Attendant
Jetwing Lagoon
01.2022 - 07.2022
Front Desk - undefined
Sri Lanka Institute of Tourism & Hotel Management
07.2021 - 12.2021
Housekeeping -
Sri Lanka Institute of Tourism & Hotel Management
01.2021 - 06.2021
Certificate Level - undefined
British Way English Academy
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