Hasala Vithanage
Homagama,11
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Associate Business Solution Engineer
HNB General Insurance.
11.2022 - Current
- Obtaining Business Requirements from HNBGI users and prepare SRS and share Test plan with vendors.
- Conducted user interviews and gathered feedback on current system performance.
- Working in agile framework and continue agile ceremonies daily standup's, sprint planing, Backlog groomings.
- Coordinate and perform professionally and courteously serviced to highest user satisfaction.
- Resolved complex technical issues in a timely manner.
- Maintained knowledge of industry trends and best practices related to software engineering.
- Coordinated with project managers to meet development timelines and plan testing.
- Worked with stakeholders from multiple departments to ensure project success.
- Collaborated with cross-functional teams including UX and UI designers, developers, QA engineers.
- Monitored production environments for errors or unexpected behavior.
- Participated in design discussions with clients to understand their needs and develop appropriate solutions.
- Optimized existing software to improve scalability, reliability, and efficiency.
- Achieved cost-savings by developing functional by aid of OAsys (workflow automation software)solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Associate Business Analyst
Arimac Lanka (Pvt) Ltd.
04.2022
- Interacted with US-based live projects related to Data analyzing and survey-based have experienced.
- Reviewed and analyzed business requirements to develop detailed functional specifications.
- Gathered and documented business requirements from stakeholders and prepared BRS.
- Converting BRS to SRS documents.
- Handling agile ceremonies such as Daily standup's,Sprint planing, Product Backlog grooming, Sprint reviewing and provide feedback for technical team.
- Create User stories with JIRA, Assist Change request from clients.
- Maintain meeting updates with the confluence,
- Tickets creating for bugs using JIRA,
- Manual QA testings (Smoke tests, functional testings, White box & Black box testings)
- Conducted gap analysis between existing systems and proposed changes.
- Collaborated with cross-functional teams such as developers, project managers, quality assurance, and others throughout the software development lifecycle.
- Developed process models using UML diagrams including activity diagrams, sequence diagrams, class diagrams.
- Facilitated meetings between stakeholders, users, and development teams to review progress on projects.
IT Support Engineer
HCL Technologies Sri Lanka.
06.2021 - 04.2022
- Managing Windows System [ Troubleshooting / Storage management / DNS management / System monitoring / Experienced system analysis platforms (SNOW, CyberArk , Azure Portal , V Center], Tickets handling, Memory Issues handling with TreeSize software, Active directory related tasks.
- Provided technical assistance to customers, colleagues and managers on a variety of IT related issues.
- Created user accounts with appropriate permissions in Active Directory environment.
- Assisted with the deployment of new applications and services in production environments.
- Resolved escalated customer service requests from Level 1 support personnel.
- Provided guidance on troubleshooting procedures to junior IT staff members.
- Managed user access privileges within various systems based on authorization levels.
- Collaborated with teams to solve technical customer problems across product suites.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
Internship Business Analyst
Techone Globle Solutions (Pvt) ltd.
10.2019 - 07.2020
- Developed business requirements documents for software development projects.
- Reviewed and analyzed business requirements to develop detailed functional specifications.
- Identified processes, procedures, and data elements that impacted the design of system solutions.
- Conducted interviews with stakeholders to understand their needs and objectives.
- Provided support in the creation of process flows, user stories, use cases, and other system documentation.
- Maintained a comprehensive library of technical documentation including user manuals, training materials, system diagrams.
- Prototyping for new features using Drawio tool, Conducting Scrum meeting handling and meeting updates handling, User Stories creating with Microsoft Azure, Manual quality assurance also has done partially.
- Supportrd project plans outlining timelines, goals, milestones, deliverables, and resource allocations.
- Performed gap analysis between current state and desired future state of business processes.
- Collected and documented project requirements.
- Monitored progress of projects against established schedules and budgets.
Education
Master of Science in Information Systems (Reading) - Information Systems
SLIIT Campus
Malabe03-2025
Bachelor of Science in Management Information Systems (Special) -
NSBM Green University.
12.2020
Computer Graphic Designer (NVQ Level 4) -
NAITA
12.2013
Skills
- Interpersonal Skills
- JIRA
- Drawio
- Figma
- Team Player
- Oral & Written Communication
- Analytical Thinking & Problem Solving
- Adaptability
- Fast Learner
- Team Collaboration
- Employee Training
- Eye For Detail
- Stakeholder Relations
- User Acceptance Testing
- Decision-Making Capabilities
- Deadline-Oriented
Personal Information
- Date of Birth: 04/10/92
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Unmarried
Hobbies and Interests
- Reading
- Listening Music
- Traveling
References
- Mrs. Prageethika Jayasekara, Assistant Commissioner, Educational Publications Department, Pelawatta, Battaramulle, 10120, Sri Lanka, 077-7377299, prageethika@gmail.com
- Mr. Modhitha Weerasundara, Director - Operations, Training Partner (Private) Limited, 141/B/1, Athurugiriya Road, Malabe, 10115, Sri Lanka, 077-2174808, modhitha@trainingpartner.lk
Timeline
Associate Business Solution Engineer
HNB General Insurance.
11.2022 - Current
Associate Business Analyst
Arimac Lanka (Pvt) Ltd.
04.2022
IT Support Engineer
HCL Technologies Sri Lanka.
06.2021 - 04.2022
Internship Business Analyst
Techone Globle Solutions (Pvt) ltd.
10.2019 - 07.2020
Master of Science in Information Systems (Reading) - Information Systems
SLIIT Campus
Bachelor of Science in Management Information Systems (Special) -
NSBM Green University.
Computer Graphic Designer (NVQ Level 4) -
NAITA
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