Harsha Tennakoon
Kandy,Sri Lanka
Summary
A qualified associated professional banker with 17 years of experience in Sampath Bank PLC (Sri Lanka), looking to secure lecture opportunity with view to utilize my training skills and share the industry experience and also help me to develop these skills in fast growing international education institute.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
Work history
Asistant Manager
Sampath Bank PLC
11.2023 - Current
- Trained staff on best practices to achieve optimal productivity.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained branch appearance and visual merchandise planning.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Enforced company policies and guidelines for all employees.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Acted as point of contact and escalation for complex customer queries.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Evaluated and tracked staff to aid manager conduct performance reviews.
Credit officer
Sampath Bank PLC
06.2023 - 10.2024
- Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.
- Controlled credit risk by analysing portfolio and identifying potential issues impacting client security.
- Prepared monthly statements and followed up on overdue balances by telephone or email.
- Acted as point of contact for all matters relating to collections and credit management.
- Guaranteed compliance by maintaining up-to-date knowledge of anti-money laundering and Central Bank regulations.
- Analysed customer history and financial reports to assess risk and creditworthiness.
- Oversaw and coordinated application process of loan closings from enquiry to completion.
Cash officer
Sampath Bank PLC
04.2023 - 05.2023
- Verify all the vouchers received and assure the accuracy of the computer validations.
- Observed laid down operating procedures to adhere to internal controls.
- Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
- Maintain optimum cash balance to meet the customer demand and maximize the profits.
- Reviewed cheques to confirm correct payments.
- Cross-sold bank products to enhance business growth.
Banking associate
Sampath Bank PLC
- Identify customer requirement and offer suitable solutions.
- Respond to all front desk queries.
- Handling TT transactions, foreign drafts and foreign currencies.
- Handling gold loan operations.
- Handling all accounts opening functions including savings, term deposits, current accounts and foreign currency accounts.
Education
Master of Business Administration - Business Administration
London Metropolitan University
London, United Kingdom 05.2022 - 11.2023
Bachelor of Business Administration - Business Administration
London Metropolitan University
London, United Kingdom 05.2021 - 06.2022
Higher National Diploma - Banking and Finance
Institute of Bankers of Sri Lanka
Sri Lanka 04.2007 - 09.2017
Diploma of Higher Education - International Trade
Institute of Bankers of Sri Lanka
Sri Lanka 07.2014 - 12.2014
Diploma of Higher Education - Credit Management
Institute of Bankers of Sri Lanka
Sri Lanka 01.2015 - 06.2015
Skills
- Lecture planning
- Course material preparation
- Individual mentoring
- Assignment monitoring
- Literature analysis
- Outstanding customer service
- Sales monitoring
- Target motivated
- Inspiring leadership
- Orienting and training
- Production reporting
- Logistical planning
- Facility management
- Financial risk analysis
- Contract management
- Department management
- Operational support
- Strategic planning
- Credit management processes
- Financial statement analysis
- Financial modelling
- Creditworthiness assessments
- Loan documentation
- Credit exposure monitoring
- Credit analysis
Languages
English
Fluent
Arabic
Beginner
Timeline
Asistant Manager
Sampath Bank PLC
11.2023 - Current
Credit officer
Sampath Bank PLC
06.2023 - 10.2024
Cash officer
Sampath Bank PLC
04.2023 - 05.2023
Master of Business Administration - Business Administration
London Metropolitan University
05.2022 - 11.2023
Bachelor of Business Administration - Business Administration
London Metropolitan University
05.2021 - 06.2022
Diploma of Higher Education - Credit Management
Institute of Bankers of Sri Lanka
01.2015 - 06.2015
Diploma of Higher Education - International Trade
Institute of Bankers of Sri Lanka
07.2014 - 12.2014
Higher National Diploma - Banking and Finance
Institute of Bankers of Sri Lanka
04.2007 - 09.2017
Banking associate
Sampath Bank PLC
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