Hafsa Amith
Strategic HR Leader | Sales Coach & Trainer | Banking Professional
Colombo
Summary
Accomplished banker and HR leader with a proven track record in driving organizational growth through strategic talent management, performance optimization, and process innovation. Skilled in implementing HRIS systems that increased operational efficiency by 20%, develop high-impact training programs that boosted employee engagement by 15%, and foster a positive employee culture. Demonstrated expertise in delivering measurable business impact and aligning HR strategies with organizational goals.
Overview
15
15
years of professional experience
Work History
Senior Manager - People and Culture
Arimac Lanka (Pvt) Ltd
07.2023 - Current
- Leading cross functional teams in implementing company-wide digital platforms, capturing meaningful and practical performance metrics that provided management with actionable insights beyond basic HR data.
- Implemented and developed operational standards, policies and procedures.
- Being the change catalyst to incorporate the culture change.
Sales Coach and Trainer
HSBC Sri Lanka and Maldives
06.2019 - 03.2023
- As the sales coach and trainer with a deep expertise in Talent Management and Development, encompassing a thorough understanding of the entire employee lifecycle—from recruitment and onboarding to training, performance management, and off boarding. Adept at designing and delivering impactful training programs, including comprehensive needs assessments, curriculum development, and targeted performance coaching. Demonstrated proficiency in managing HR operations, maintaining robust organizational structures, and ensuring strict adherence to security protocols. Skilled in cultivating strong stakeholder partnerships to accelerate business growth and foster employee development.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
Manager HR Services
Nations Trust Bank, Sri Lanka
04.2016 - 11.2018
- Provided comprehensive HR operational support across all business units. Managed organizational structure, job descriptions, and performance management processes, including the successful automation of the mid-year and year-end performance appraisal process. Conducted and facilitated all new job evaluations in the Bank. Oversaw employee lifecycle activities from onboarding to off boarding. Key stakeholder for the implementation of new HRIS. and maintained strong vendor relationships. Championed data-driven decision-making for process improvements and efficiency. Served as primary contact for the bank restructuring project with Hewitt.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager – Credit Cards Underwriting
Nations Trust Bank, Sri Lanka
08.2009 - 03.2016
- As the custodian of a resilient credit portfolio, I oversaw underwriting processes and managed the issuance of corporate cards, ensuring alignment with the Bank’s strategic objectives. providing critical input for the strategic direction of acquisition programs and new product development, contributing to the growth and diversification of the Bank’s offerings. The role included the administrative management of system operations, where regular reviews were carried out to optimize operational efficiency in accordance with industry standards. Evaluating the creditworthiness of applicants within the delegated authority to approve or decline credit card applications. Additionally, managed the staff performance, ensured target achievement in card underwriting, and managed internal and external relationships to maintain a high level of service quality. By continuously reviewing and streamlining processes, to ensure that operations were both efficient and compliant, supporting the overall resilience and profitability of the credit portfolio.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Diploma in Professional HRM - Human Resources Management
Chartered Institute of Personnel Management
Colombo, Sri Lanka04.2024
ABE (Associate Business Executive) - Business Administration And Management
Oxford College of Business Sri Lanka
Colombo, Sri Lanka06.2011
Diploma Administration & Professional Secretarial - Administrative Assistance And Secretarial Science
Royal Institute of Colombo
Colombo, Sri Lanka03.2005
Skills
Strategic Planning
Talent Development
Operations Management
Data-driven decision-making
Excellent Communication
Decision-Making
Employee Coaching and Mentoring
Adaptability and Flexibility
Negotiation and Conflict Resolution
Process Improvement
Analytical Skills
Teamwork and Collaboration
References
- Mr. Nadeesha Senaratne, Head of Retail Products and Journeys, Wealth and Personal Banking, HSBC SG, +6598341499, Nadeesha.senaratne@hsbc.com.sg
- Mr. Dulanjana Silva, Principal Consultant, TechCraft Consultancy, +94777794097, dj@techcraft.lk
Timeline
Senior Manager - People and Culture
Arimac Lanka (Pvt) Ltd
07.2023 - Current
Sales Coach and Trainer
HSBC Sri Lanka and Maldives
06.2019 - 03.2023
Manager HR Services
Nations Trust Bank, Sri Lanka
04.2016 - 11.2018
Assistant Manager – Credit Cards Underwriting
Nations Trust Bank, Sri Lanka
08.2009 - 03.2016
Diploma in Professional HRM - Human Resources Management
Chartered Institute of Personnel Management
ABE (Associate Business Executive) - Business Administration And Management
Oxford College of Business Sri Lanka
Diploma Administration & Professional Secretarial - Administrative Assistance And Secretarial Science
Royal Institute of Colombo
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