Gowri Dissanayake
Content Development Officer
Kandy
Summary
Dynamic professional with a proven track record at The Green Lion, excelling in organizational leadership and problem-solving. Enhanced customer satisfaction and streamlined operations through innovative project management. Adept at multitasking and fostering team development, consistently achieving high performance evaluations while implementing effective administrative strategies.
Overview
28
28
years of professional experience
Work History
Senior Center Coordinator & Content Developer
The Green Lion
02.2023 - Current
- Completed and submitted monthly and yearly reports to support executive decision making.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Overlooking, managing and setting up projects in Bali and Thailand centers
- Communications with the participants to ensure a satisfying and a dedicated service to the clients
- Make sure the best service in hospitality and value is delivered to the customers
- Handling the emails in communicating with the agents
- Mentored junior staff members in development best practices for ongoing professional growth within the team.
Teacher of English and ICT
Hillwood College
03.2005 - 02.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- · Teacher in charge of extra activities such as the creative writing club, the reading club etc..
Assistant Lecturer
The Golden Key Institute of Information Technology
06.2002 - 02.2005
- Initiated and facilitated classroom discussions.
- Boosted students'' critical thinking skills through active learning strategies and problem-solving activities.
- Developed strong rapport with students through clear communication, empathy, and genuine interest in their academic growth.
- Met with students during and after office hours to address concerns and offer feedback.
Teacher – ICT
Ecole Internationale - Digana
11.2000 - 05.2002
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Instructor – ICT
Informatics Information Systems – Futurekids
01.2000 - 09.2000
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Visiting Lecturer
The Advanced Technical Institute – Uva Province
01.1999 - 12.1999
- Provided constructive feedback on student assignments, offering guidance for improvement in future work.
- Implemented formative assessments to monitor student progress and adjust lesson plans accordingly for optimal results.
- Conducted research to stay up-to-date with current trends in education and subject matter expertise, ensuring relevant course material for students.
- Collaborated with colleagues on curriculum development, incorporating innovative strategies for improved student outcomes.
- Promoted critical thinking skills among students by integrating real-world examples into lectures, encouraging them to make connections between course material and everyday life situations.
Assistant Teacher – English
Netherfield International School – Batugoda
09.1997 - 01.1999
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
Education
Master of Arts - Teaching English As A Second Language
The Post Graduate Institute of English, OUSL
Colombo, Sri Lanka 04.2001 -
Bachelor of Arts - Social Sciences
The Open University of Sri Lanka
Colombo, Sri Lanka 04.2001 -
Teaching Knowledge Test - Teaching
Cambridge English
England 04.2001 -
Diploma in English For Teachers of English - English Language And Literature
University of Colombo
Colombo, Sri Lanka 04.2001 -
Australian Computer Society Exams - Computer Science
Australian Computer Society
Australia 04.2001 -
National Diploma in English - English Language And Literature
Advanced Technical Institute & The Dept of Edu.
Kandy, Sri Lanka 04.2001 -
Skills
Organizational leadership
Program implementation
Problem-solving
Time management
MS office
Operations management
Administrative leadership
Decision-making
Adaptability and flexibility
Verbal and written communication
Document management
Multitasking and organization
Timeline
Senior Center Coordinator & Content Developer
The Green Lion
02.2023 - Current
Teacher of English and ICT
Hillwood College
03.2005 - 02.2023
Assistant Lecturer
The Golden Key Institute of Information Technology
06.2002 - 02.2005
Master of Arts - Teaching English As A Second Language
The Post Graduate Institute of English, OUSL
04.2001 -
Bachelor of Arts - Social Sciences
The Open University of Sri Lanka
04.2001 -
Teaching Knowledge Test - Teaching
Cambridge English
04.2001 -
Diploma in English For Teachers of English - English Language And Literature
University of Colombo
04.2001 -
Australian Computer Society Exams - Computer Science
Australian Computer Society
04.2001 -
National Diploma in English - English Language And Literature
Advanced Technical Institute & The Dept of Edu.
04.2001 -
Teacher – ICT
Ecole Internationale - Digana
11.2000 - 05.2002
Instructor – ICT
Informatics Information Systems – Futurekids
01.2000 - 09.2000
Visiting Lecturer
The Advanced Technical Institute – Uva Province
01.1999 - 12.1999
Assistant Teacher – English
Netherfield International School – Batugoda
09.1997 - 01.1999
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