Gothami Wijesuriya
Kandy
Summary
Dynamic professional with extensive experience at Central Finance Company PLC, excelling in customer service and team leadership. Proven track record in strategic planning and staff management, enhancing operational efficiency and employee performance. Skilled in problem-solving and money handling, driving significant improvements in recovery processes and customer relations.
Overview
14
14
years of professional experience
Work History
Assistant Manager Recoveries
Central Finance Company PLC
02.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Business Loans Executive
Central Finance Company PLC
04.2017 - 01.2019
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Business Loan Clerk
Central Finance Company PLC
03.2016 - 03.2017
- Accurately enter loan application details into the system, update records, and ensure timely processing of business loan requests.
- Assist clients in completing loan documentation, obtain required signatures, and verify the accuracy of submitted information.
- Review financial documents to ensure compliance with lending policies and regulatory requirements.
- Coordinate with internal departments to facilitate smooth loan disbursals, track loan approvals, and maintain detailed records.
- Communicate with clients regarding missing documents, loan status, and repayment schedules, providing excellent customer service.
- Maintain up-to-date loan files, generate reports, and assist in audits to ensure proper documentation and accuracy.
Recovery Clerk
Central Finance Company PLC
12.2015 - 02.2016
- Accurately update and maintain leasing recovery records in the system, ensuring proper tracking of overdue accounts.
- Contact clients to negotiate payment plans, recover outstanding dues, and provide necessary account details.
- Compile and organize legal case files for delinquent accounts, ensuring all required documents are in place for legal proceedings. Verify and process recovery-related documents in adherence to company policies and regulatory standards.
- Work closely with legal teams, collection agencies, and internal departments to expedite the recovery process.
- Maintain accurate records of payment collections, legal cases, and outstanding balances, generating reports for management.
Credit Clerk
Central Finance Company PLC
03.2011 - 11.2015
- Collaborated with sales teams to resolve customer disputes, facilitating prompt resolution of issues and protecting business relationships.
- Developed comprehensive policies and procedures for monitoring existing clients'' credit usage, minimizing potential exposure to financial loss from defaulting customers.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Review and assess credit applications, verify financial documents, and ensure compliance with internal credit policies and regulatory guidelines.
- Handle pledge loan documentation, verify pledged assets, maintain proper collateral records, and ensure secure processing.
- Maintain and oversee secure storage of financial documents, securities, and pledged assets, ensuring their safety and compliance.
- Accurately enter credit and loan data into the system, ensuring proper record-keeping, regular checks, and error-free documentation.
- Cross-check all security documents related to credit approvals and pledged assets to ensure authenticity and regulatory adherence.
- Process and record payments related to loans, update financial ledgers, and ensure timely filing of related documents.
- Work closely with internal departments such as finance, risk, and legal teams to ensure smooth processing of credit applications and loan approvals.
- Generate reports on credit risk, pledge loan transactions, and safe custody records for internal audits and management review.
Education
Certificate - Credit Recoveries In Turbulent Time
Sri Lanka Institute Of Credit Management
Colombo, Sri Lanka07.2023
Bachelor Of Business Managment - Business Management
University of Kelaniya
Colombo ,Sri Lanka10.2022
Master Of Business Administration - Business Administration
Cardiff Metropolitan University
United Kingdom 02.2021
Diploma - Banking And Finance
The Institute Of Bankers Of Sri Lanka
Colombo ,Sri Lanka09.2017
Certificate - Fundamentals Of Preparation And Execution Of Security Documents
Centre For Banking Studies Central Banka Of Sri Lanka
Colombo , Sri Lanka03.2015
Certificate - Banking And Finance
The Institute Of Bankers Of Sri Lanka
Colombo03.2013
Diploma - Beauty Culture
Shamali Bridal School Of Beauty Institute
Kandy, Sri Lanka06.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Staff management
- Team building
- Strategic planning
- Employee performance evaluations
- Performance reviewing
Timeline
Assistant Manager Recoveries
Central Finance Company PLC
02.2019 - Current
Business Loans Executive
Central Finance Company PLC
04.2017 - 01.2019
Business Loan Clerk
Central Finance Company PLC
03.2016 - 03.2017
Recovery Clerk
Central Finance Company PLC
12.2015 - 02.2016
Credit Clerk
Central Finance Company PLC
03.2011 - 11.2015
Certificate - Credit Recoveries In Turbulent Time
Sri Lanka Institute Of Credit Management
Bachelor Of Business Managment - Business Management
University of Kelaniya
Master Of Business Administration - Business Administration
Cardiff Metropolitan University
Diploma - Banking And Finance
The Institute Of Bankers Of Sri Lanka
Certificate - Fundamentals Of Preparation And Execution Of Security Documents
Centre For Banking Studies Central Banka Of Sri Lanka
Certificate - Banking And Finance
The Institute Of Bankers Of Sri Lanka
Diploma - Beauty Culture
Shamali Bridal School Of Beauty Institute
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