Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Timeline
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Giulia Grosso

Giulia Grosso

Abu Dhabi

Summary

Experienced Cabin Crew Member at Etihad Airways with a strong background in customer service, safety protocols, and emergency operations. Proven ability to maintain a safe and welcoming environment for passengers, administer first aid, and diplomatically resolve conflicts. Skilled in providing emotional support, conducting risk assessments, managing time effectively, and making precise decisions. Career goal is to continuously enhance the passenger experience while ensuring safety and compliance with aviation regulations.

Overview

8
8
years of professional experience

Work History

Cabin Crew Member

Etihad Airways
01.2023 - Current
  • Operative on B777 and A380
  • With valid U.S. visa
  • Followed company regulations and rules promoting safe environment for both travellers and employees.
  • Administered basic first aid, keeping calm and focused to minimise disruptions to other passengers.
  • Interacted warmly and professionally with travelers of different backgrounds and cultures, upholding brand's standards
  • Coordinated with crew members to conduct safe, enjoyable voyages for guests.
  • Kept cabins clean, tidy and safe with continuous care.
  • Remained calm in highly stressful situations, maintaining order and following emergency procedures.

Ground Stewardess

Rondaservice
06.2022 - 10.2022
  • My job consisted in welcoming travelers at the airport, taking care of the queues at security and assisting people who had a connecting flight

Teacher

Self employed
01.2017 - 09.2022
  • I have given private lessons since 2017, and I have taught English and Italian to students who need to pass exams.

Ground stewardess

VTA
05.2022 - 08.2022
  • My job consisted in welcoming people who were coming or going to a crusade, do the check-in, work at the luggage point and check passports and IDs

Sales assistant

Adamis Group
12.2021 - 05.2022
  • Enhanced product visibility for designer collections in retail settings like Sephora and Douglas.

Education

IMA Botticelli accademy

Bachelor In Foreign Languages And Cultures - Languages and literatures

Ca'Foscari
Italy
2022

Diploma of Higher Education - Psychology

Liceo Statale Duca Degli Abruzzi
Italy
2017

Skills

  • Emotional support
  • First aid and emergency operations
  • Cabin preparation protocols
  • Customer service and communication
  • Security checks familiarity
  • Knowledge of aviation regulations
  • Documentation and reporting
  • Assertiveness
  • Calm and positive demeanour
  • Emergency evacuation training
  • Passenger safety prioritisation
  • Emotional resilience
  • Risk and safety assessment
  • Time management mastery
  • Decision making precision
  • Self-discipline
  • Service orientation
  • First Aid care
  • Task collaboration

Personal Information

Driving Licence: B

Hobbies and Interests

  • I always keep an active lifestyle. I used to be a competitive swimmer as a kid, then I switched to track and field, and I was a competitive long-distance runner from 2017 to 2020, and now I do amateur bodybuilding
  • I volunteered at a retirement home in Portugal for 3 weeks in 2019

Timeline

Cabin Crew Member

Etihad Airways
01.2023 - Current

Ground Stewardess

Rondaservice
06.2022 - 10.2022

Ground stewardess

VTA
05.2022 - 08.2022

Sales assistant

Adamis Group
12.2021 - 05.2022

Teacher

Self employed
01.2017 - 09.2022

IMA Botticelli accademy

Bachelor In Foreign Languages And Cultures - Languages and literatures

Ca'Foscari

Diploma of Higher Education - Psychology

Liceo Statale Duca Degli Abruzzi

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Giulia Grosso