Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gilberto Cardoso Marques Junior

Limerick

Summary

Enthusiastic Emirates flight attendant with a reputation for exceeding passenger expectations. Adept at managing cabin dynamics, ensuring a harmonious atmosphere and addressing passenger needs with professionalism. Trained in emergency response and customer service excellence. Committed to creating an enjoyable and safe journey for every traveler.

Overview

1
1
year of professional experience

Work History

Retail Assistant

Zest LTD
10.2022 - Current
  • Currently working at JJ. Ruddles Restaurant and Sheridan Bar at Shannon Airport (Have undergone vetting and training for airside and ramp access)
  • Trained in barista skills and serving drinks at the bar
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Prioritized helping customers over completing other routine tasks in store.


General Assistant

Aramark
10.2023 - Current


  • Worked at the Thomond Park Stadium facilities on busy rugby games days as a cashier in a bar operation, served beverages and handled transactions ensuring optimal customer satisfaction.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.

Steward Volunteer

Thomond Park Stadium
10.2022 - 11.2022
  • Greeted and interacted with supporters in a friendly and helpful manner
  • Helped supporters find their seats and ensured rules were respected
  • Assisted with directing people around the stadium

Education

Bachelor of Science - Hospitality & Tourism

California State University - Los Angeles
Los Angeles, CA

Skills

  • Airline operations
  • Emergency response training
  • Crew coordination
  • Conflict resolution
  • First aid and CPR certified
  • Cultural sensibility
  • Strong decision-making skills
  • Communication
  • Attention to detail
  • Team collaboration

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

General Assistant

Aramark
10.2023 - Current

Retail Assistant

Zest LTD
10.2022 - Current

Steward Volunteer

Thomond Park Stadium
10.2022 - 11.2022

Bachelor of Science - Hospitality & Tourism

California State University - Los Angeles

Similar Profiles

CREATE PROFILE
Gilberto Cardoso Marques Junior