Java
Gihan Bandara
Senior Business Analyst
Colombo
Summary
Over 16 years of experience as a Senior Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications with expertise in Fiserv's AS400, VISA & Master Card operation, Remittance Business, Data Analytics , AI for Banking, Open Banking.
Overview
17
17
years of professional experience
15
15
years of post-secondary education
Work History
Senior Business Analyst
Commercial Bank of ceylon PLC
07.2019 - Current
- BA Team Management
- Maintain Product backlog & prioritization of backlog items
- Conducted business and functional gap analyses through a detailed understanding of the current and future business processes, and application systems.
- Worked with the technical development team to ensure that requirements are effectively implemented.
- Identifying opportunities for improvement in operational performance and notifying management of issues and problems requiring immediate attention.
- Providing analytical support for multiple, complex cross-functional projects simultaneously, establishing work plans and timelines.
- Acted as a liaison between business staff and technical staff to articulate needs, issues, and concerns.
- Worked as a liaison among diverse stakeholders to gather and document business, functional and non-functional requirements via individual interviews and group sessions.
- Participated in vendor identification and selection, including assessing and comparing various vendor solutions.(RFP process)
- Utilize diagrams as appropriate to communicate requirements such as process flows, context diagrams, system interface diagrams, data transformation, and field mapping, etc.
- Created simple user interface designs to communicate changes to existing systems
- Performed data analysis and data validation by writing SQL queries against the database.
- Responsible for analyzing the interactions among multiple applications
Business Analyst
Commercial Bank of Ceylon
07.2016 - 07.2019
- Project planning
- Defining business requirements and provides analysis to increase operational efficiency.
- Working with the team to identify & write personas and define use cases, epics, user workflows, detailed requirements, and user stories with well-defined acceptance criteria.
- Provided technical and non-technical assistance to the PMO (Project Management) to develop project documentation.
- Assisted stakeholders and project leaders with negotiating and prioritizing requirements
- System Implementation Support
- Post Implementation Review
- Perform System functional testing
- Review of business controls audit requirements
- Design test plans and conduct unit/acceptance testing for projects.
Project Coordinator
Digital Banking - Commercial Bank of Ceylon PLC
01.2013 - 07.2016
- Coordinated full lifecycle IT projects supporting up to project manager
- Coordinated project schedules, managed project meetings, and identified and resolved technical problems.
- Contributed to project planning sessions with stakeholders, technical managers
- Identified and analyzed systems requirements and defined project scope.
- Coordinated project activities and ensured all project phases were documented.
- Work closely and interactively with Product managers as a primary point of contact and assist with identifying and solving business challenges while playing the Product Proxy role
Banking Officer
Commrcial Bank of Ceyloc PLC - Kadawatha Branch
Kadawatha
07.2010 - 01.2013
- Supports the Branch Manager in attaining branch goals and maintaining a customer-driven sales and service environment.
- Promotes and sells all Bank products and services to new and existing customers.
- Performed basic client account maintenance.
- Handled teller transactions as needed and ensured a high level of client service
- Providing financial solutions that meet client needs such as deposit and credit and including all product and service lines.
- Provided service to customers seeking residential mortgage loan modifications or refinances Interview applicants to collect information concerning their financial needs, objectives, and status.
- Interviewed applicants and requested specified information for loan applications
- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Responsible for store manual credit applications.
- Responsible for allocating customer accounts, credit reporting, and maintenance.
- Made credit decisions within assigned authority
Banking Assistant
Card Centre Commercial Bank of Ceylon PLC
02.2005 - 07.2010
- Team member of 24/7 call centre operation of the bank.
- Performed data entry for initial credit card setup prior to delivery processing.
- Served as a member of lean continuous improvement initiatives.
- Customer cared for and maintained all merchant credit and debit transactions.
- Perform card recovery and followup payment of overdue credit cards.
- Offered POS system s, terminals, and Mobile payment equipment.
- Support and conduct user acceptance testing on EURONET , VISA and MASTER Card developments.
- Support to create BR/CR documents.
Education
Professional Graduate Diploma - Information Technology
BCS, The Chartered Institue For IT
United Kindom 01.2019 - 04.2021
G.C.E A/L - Accounting
Nalanda College
Colombo 10 , Sri Lanka 01.1989 - 01.2002
Skills
Data analysis
Project Management (JIRA)
Tableau / Qlick sense
Agile expertise
MS Office
Business process mapping
Operations analysis
Software
Phython
SQL
Timeline
Senior Business Analyst
Commercial Bank of ceylon PLC
07.2019 - Current
Professional Graduate Diploma - Information Technology
BCS, The Chartered Institue For IT
01.2019 - 04.2021
Business Analyst
Commercial Bank of Ceylon
07.2016 - 07.2019
Project Coordinator
Digital Banking - Commercial Bank of Ceylon PLC
01.2013 - 07.2016
Banking Officer
Commrcial Bank of Ceyloc PLC - Kadawatha Branch
07.2010 - 01.2013
Banking Assistant
Card Centre Commercial Bank of Ceylon PLC
02.2005 - 07.2010
G.C.E A/L - Accounting
Nalanda College
01.1989 - 01.2002