Gevin De Silva
26 Years Old
Colombo
Summary
I am an Ambitious, creative, and hardworking Individual fluent in written and spoken English with versatile skills in customer service, industrial and corporate sectors. My work experience includes a year of dedicated service in customer service/hospitality sector working a barista/Manager at a Coffee shop in China where I was able to handle pressure and provide customer satisfaction using my skills in communication and problem solving. Further 3 years experience working as an Investigator show cases my adaptability to new environments, excellent interpersonal skills and to safe guard the corporation from Financial crime while handling customers efficiently to bring out the required output. I am a natural team player with an unstoppable personality to be a better version of myself with every encounter ahead. This unique blend of interpersonal skills and risk and compliance expertise gives me the capacity needed to contribute to company objectives and team spirit.
Overview
6
6
years of professional experience
Work History
Financial Crime Investigator
HSBC Global Services
1 2021 - Current
- Analyzing customer/ account behavioral and transactional patterns utilizing critical thinking skills, to conduct end to end investigations.
- Ensure any financial crime risk to the company is mitigated on time and accurately
- Ensure to manage customers vigilantly and avoid tipping off or degrading the customers during Investigations.
- Duties to train and provide hands-on support to the new hires, and conduct enhanced quality checks within the team
- Managing team performances using excel sheets and PowerPoint presentations.
Operations Executive- 3D Scanning & Printing Department
CZ Robotics
08.2019 - 01.2020
- Specialization in 3D printing and scanning solutions
- Commissioned to design and scan industrial items using state-of-the-art software.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Barista/Manager on Duty
Vandafour Coffee
Tianjin
07.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while catering to customers needs.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks and meals according to company standards.
Education
Bachelor of Science ( B.Sc. ) in Chemical Engineering and Technology -
Tiangong University
Tianjin, ChinaGCE Advanced Level (English Medium) -
Mahanama College
Colombo 03, Sri LankaGCE Ordinary Level (English Medium) -
Mahanama College
Colombo 03, Sri LankaSkills
Strong Conceptual Thinking
Analytical Skills
Adaptability
Problem-Solving Skills
Handling Pressure
Communication And Team Work
Personal Information
Date of Birth: 20th Dec 1997
Height: 175 cm and able to reach 212cm high
Social media (Instagram): gevin_desilva
Languages
English
Proficient
C2
Sinhalese
Proficient
C2
Leadership positions
- Head of Public Relations, 2017 - 2019
Tiangong University, Tianjin, China
- Chief Organizer, 2014 - 2016
Mahanama College, Colombo, Sri Lanka
References
References available upon request.
Timeline
Operations Executive- 3D Scanning & Printing Department
CZ Robotics
08.2019 - 01.2020
Barista/Manager on Duty
Vandafour Coffee
07.2018 - 05.2019
Financial Crime Investigator
HSBC Global Services
1 2021 - Current
Bachelor of Science ( B.Sc. ) in Chemical Engineering and Technology -
Tiangong University
GCE Advanced Level (English Medium) -
Mahanama College
GCE Ordinary Level (English Medium) -
Mahanama College
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